Dr. Mindy Shoss
The COVID-19 pandemic has posed heightened threats to worker well-being. We know that different jobs pose different levels of risk to employees. Physical proximity and exposure to disease/illness are job characteristics that present threats to employee physical health. Based on cognitive theories of stress, we hypothesized that these job characteristics also pose a threat to employees’ emotional well-being. Our sample of 177 participants was made up of working students coming from the University of Central Florida, Embry Riddle Aeronautical University, and healthcare professionals recruited using a snowball sampling method. These participants consisted primarily of healthcare workers, food service workers, teachers/ childcare workers, retail workers/ sales associates, amusement/ recreation workers, office assistants, interns, or customer service workers and grocery workers. We found that there is a significant positive association between risk-enhancing job characteristics and emotional exhaustion, but that anticipated workload change does not moderate these relationships. These findings suggest that risk-enhancing job characteristics do negatively affect employees. We suggest that managers act preventatively to limit employee strain by following CDC guidelines and/or offering remote work to reduce risk. Future research could examine other potential anticipated workplace stressors as a function of risk-enhancing job characteristics and employee well-being
Politis, Zoe; Azcarate, Ignacio; and Distaso, Michael
"The Effect of COVID-19 Risk-Enhancing Job Characteristics on Emotional Exhaustion,"
The Pegasus Review: UCF Undergraduate Research Journal: Vol. 14:
2, Article 2.
Available at: https://stars.library.ucf.edu/urj/vol14/iss2/2