LINK AI Reference ChatBot: A Bridge Between Library Resources

Alternative Title

LINK Artificial Intelligence (AI) Reference ChatBot: A Bridge Between Library Resources

Contributor

University of Central Florida. Faculty Center for Teaching and Learning; University of Central Florida. Division of Digital Learning; Teaching and Learning with AI Conference (2025 : Orlando, Fla.)

Location

Gold Coast I/II

Start Date

30-5-2025 10:45 AM

End Date

30-5-2025 11:10 AM

Publisher

University of Central Florida Libraries

Keywords:

AI chatbot; Library resources; User access; Reference support; Automation

Subjects

Artificial intelligence--Library applications; Reference services (Libraries)--Automation; Academic libraries--Reference services--Automation; Artificial intelligence--Information services; Technology--Library resources

Description

LINK (Library Information and Knowledge) is an AI-powered reference chatbot that enhances user access to academic library resources. Designed as a bridge between users and complex systems, LINK improves navigation, streamlines frontline reference support, and reduces common service bottlenecks. Rather than replacing human librarians, LINK handles redundant, routine tasks, allowing information professionals to focus on higher-level inquiries and provide more in-person, personalized support. Developed by a diverse team across multiple USF Libraries departments, LINK reflects a broad range of perspectives and priorities, ensuring its design addresses the needs of stakeholders within the library and beyond. This session will showcase LINK's development, ethical considerations, and its continued potential for integrations within pre-existing services. Attendees will learn practical strategies to implement similar tools in their own libraries.

Language

eng

Type

Presentation

Rights Statement

All Rights Reserved

Audience

Faculty

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May 30th, 10:45 AM May 30th, 11:10 AM

LINK AI Reference ChatBot: A Bridge Between Library Resources

Gold Coast I/II

LINK (Library Information and Knowledge) is an AI-powered reference chatbot that enhances user access to academic library resources. Designed as a bridge between users and complex systems, LINK improves navigation, streamlines frontline reference support, and reduces common service bottlenecks. Rather than replacing human librarians, LINK handles redundant, routine tasks, allowing information professionals to focus on higher-level inquiries and provide more in-person, personalized support. Developed by a diverse team across multiple USF Libraries departments, LINK reflects a broad range of perspectives and priorities, ensuring its design addresses the needs of stakeholders within the library and beyond. This session will showcase LINK's development, ethical considerations, and its continued potential for integrations within pre-existing services. Attendees will learn practical strategies to implement similar tools in their own libraries.