Submissions from 2017
Customer and Employee Incivility and its Causal Effects in the Hospitality Industry, Edwin N. Torres, Mathilda van Niekerk, and Marissa Orlowski
Let's 'Meetup' at the Theme Park, Edwin Torres and Marissa Orlowski
How "Social" are Destinations? Examining European DMO Social Media Usage, Ahmet Usakli, Burcu Koc, and Sevil Sonmez
Contemporary Issues in Events, Festivals and Destination Management, Mathilda van Niekerk
The Impacts of Hotels' Error Management Culture on Customer Engagement Behaviors (CEBs), Wei Wei, Nan Hua, Xiaoxiao Fu, and Priyanko Guchait
The Power of Self-service Technologies in Creating Transcendent Service Experiences: The Paradox of Extrinsic Attributes, Wei Wei, Edwin Torres, and Nan Hua
The Power of Self-Service Technologies in Creating Transcendent Service Experiences: The Paradox of Extrinsic Attributes, Wei Wei, Edwin N. Torres, and Nan Hua
An Evaluation of Essential Revenue Management Competencies: Similarities and Differences Between Practitioners and Educators, Yang Yuan, Ning-Kuang Chuang, and Amy Gregory
Generation Y's Positive and Negative eWOM: Use of Social Media and Mobile Technology, Tingting (Christine) Zhang, Behzad Abounia Omran, and Cihan Cobanoglu
Service Innovation: Engaging Generation Y to Co-create through Mobile Technology, Tingting (Christine) Zhang, Can Lu, and Murat Kizildag
To Be a Savior or a Spectator?, Xi-Yue (Moon) Zhang and Po-Ju Chen
Submissions from 2016
Do the physical facilities in restaurants match seniors’ preferences?, Barbara A. Almanza, Jing Ma, Richard Ghiselli, Ji-Eun Lee, Carl Behnke, and Sandra Sydnor
Corporate governance, ownership structure, and credit ratings of hospitality firms, Mehmet Altin, Murat Kizildag, and Ozgur Ozdemir
Measuring Generation Y Consumers’ Perceptions of Green Practices at Starbucks: An IPA analysis, Roberta Atzori, Valeriya Shapoval, and Kevin Stephen Murphy
The effects of brand attachment on behavioral loyalty in the luxury restaurant sector, Nedra Bahri-Ammari, Mathilda van Niekerk, Haykel Ben-Khelil, and Jinene Chtioui
The Mediating effect of Virtual Interactivity in Travel Related Online Social Network Websites, Albert Barreda, Fevzi Okumus, Khaldoon Nusair, and Anil Bilgihan
Factors influencing hotel managers’ perceptions regarding the use of mobile apps to gain a competitive advantage, Serkan Bertan, Murat Bayram, Ahmet B. Ozturk, and Nisan Benzergil
The Influence of the DinEX Service Quality Dimensions on Casual Dining Restaurant Customers' Satisfaction and Behavioral Intentions, Diego Bufquin, Robin B. DiPietro, and Charles G. Partlow
The Applications of Environmental Technologies in Hotels, Eric S. W. Chan, Wilco Chan, and Fevzi Okumus
Connecting Tourism Development with Small Island Destinations and with the Well-being of the Island Residents, Robertico Croes
Disclosing the Economic Impact of the Vacation Home Industry on Osceola County: A 2016 Affirmative Report, Robertico R. Croes and Tadayuki Hara
The Poverty Obliteration Program, Robertico Croes and Manuel Rivera
Customer Perceptions of "McService:" Relationship with Return Intention, Robin B. DiPietro, Mahmood A. Khan, and Diego Bufquin
Collaborative Destination Marketing at the Local Level: Benefits Bundling and the Changing Role of the Local Tourism Association, Brian Garrod and Alan Fyall
Which restaurant should I choose?: Herd behavior in restaurant industry, Jooyeon Ha, Kwangsoo Park, and Jeongyeol Park
E-commerce performance in hospitality and tourism, Nan Hua
An Empirical Framework to Predict Idiosyncratic Risk in a Time of Crisis: Evidence From the Restaurant Industry, Nan Hua, Michael Dalbor, Seoki Lee, and Priyanko Guchait
Understanding Customers’ Healthful Food Selection at Restaurants: Roles of Attitude, Gender, and Past Experience, Jinhyun Jun, Susan W. Arendt, and Juhee Kang
An Investigation of Brand Experience on Brand Attachment, Knowledge, and Trust in the Lodging Industry, Juhee Kang, Aikaterini Manthiou, Norzuwana Sumarjan, and Liang Tang
Food waste and financial performance: Should Olive Garden drop unlimited breadsticks and salad from its menu?, Murat Kizildag, Bendegul Okumus, and Joe Hutchinson
Leveraging Nation Branding Opportunities Through Sport Mega-Events, Brendon Knott, Alan Fyall, and Ian Jones
Assessment of organizational climate in the restaurant industry, Ji-Eun Lee
Relationship marketing investment, relationship quality, and behavioral intention: In the context of the relationship between destination marketing organizations and meeting/convention planners, Jumyong Lee, Ji-Eun Lee, and Deborah Breiter
The impact of online reviews on attitude changes: The differential effects of review attributes and consumer knowledge, Seung Hyun Lee and Heejung Ro
A Multi-stakeholder Market Orientated Approach to Destination Marketing, Natheniel D. Line and Youcheng Wang
Role of Risk, Self-Efficacy and Innovativeness on Behavioral Intentions for Mobile Payment Systems in the Restaurant Industry, Abdullah M. Makki, Ahmet B. Ozturk, and Dipendra Singh
Consumers’ pro-environmental behavior and its determinants in the lodging segment, Li Miao and Wei Wei
Career Paths of Hotel General Managers in Turkey, Fevzi Okumus, Kurtulus Karamustafa, Mehmet Sariisik, Sevki Ulema, and Oguz Turkay
Commitment and conflict in the restaurant industry: Perceptions from the Generation Y viewpoint, Marissa Orlowski, Kevin S. Murphy, and Denver Severt
Conflict And Commitment In The Restaurant Industry: Perceptions From The Generation Y Viewpoint, Marissa Orlowski, Kevin S. Murphy, and Denver E. Severt
Customer acceptance of cashless payment systems in the hospitality industry, Ahmet B. Ozturk
What Keeps the Mobile Hotel Booking Users Loyal? Investigating the Roles of Self-Efficacy, Compatibility, Perceived Ease of Use, and Perceived Convenience, Ahmet B. Ozturk, Anil Bilgihan, Khaldoon Nusair, and Fevzi Okumus
The Jihadists’ Holy War on the Hospitality and Tourism Industries, Abraham Pizam
A two-way causal chain between tourism development and quality of life in a small island destination: An empirical analysis, Jorge Ridderstaat, Robertico Croes, and Peter Nijkamp
Developing mobile services: A look at first-time and repeat visitors in a small island destination, Manuel Rivera, Robertico Croes, and YunYing Zhong
The Internationalization Benefits of a Music Festival: The Case of the Curaçao North Sea Jazz Festival, Manuel Rivera, Kelly J. Semrad, and Robertico Croes
Performance measures for strategic revenue management: RevPAR vs. GOPPAR, Zvi Schwartz, Mehmet Altin, and Manisha Singal
Hotel daily occupancy forecasting with competitive sets: a recursive algorithm, Zvi Schwartz, Muzaffer Uysal, Timothy Webb, and Mehmet Altin
Credit Availability and Capital Structures: Does Size Matter? An Analysis of the U.S. Lodging Industry, Dipendra Singh
Consumer-based brand equity of a destination: Perceptions of sports tourists and non-sports tourists, Asli D. A. Tasci, Jeeyeon (Jeannie) Hahm, and Deborah Breiter
Developing a Scale of Hospitableness: A Tale of Two Worlds, Asli D.A. Tasci and Kelly J. Semrad
Guest Interactions and the Formation of Memorable Experiences: An Ethnography, Edwin N. Torres
Asynchronous Video Interviews in the Hospitality Industry: Considerations for Virtual Employee Selection, Edwin N. Torres and Cynthia Mejia
Towards a Model of Electronic Word-of-Mouth and Its Impact on the Hotel Industry, Edwin N. Torres and Dipendra Singh
Customer and Employee Incivility and Its Causal Effects in the Hospitality Industry, Edwin N. Torres, Mathilda van Niekerk, and Marissa Orlowski
Business, Technology, and Marketing Trends Influencing the Financial Performance of The Hotel Industry, Mathilda van Niekerk
Improving Consumer Commitment Through the Integration of Self-service Technologies: A Transcendent Consumer Experience Perspective, Wei Wei, Edwin N. Torres, and Nan Hua
Market accessibility and hotel prices in the Caribbean: The moderating effect of quality-signaling factors, Yang Yang, Noah J. Mueller, and Robertico Croes
Conditions Associated with Increased Risk of Fraud: A Model for Publicly Traded Restaurant Companies, Elizabeth Yost and Robertico Croes
Submissions from 2015
Who are the bulls and bears in global lodging markets?, Albert Barreda and M. Kizildag
Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews, Katerina Berezina, Anil Bilgihan, Cihan Cobanoglu, and Fevzi Okumus
Consumer Perception of Knowledge-Sharing in Travel-Related Online Social Networks, Anil Bilgihan, Albert A. Barreda, Fevzi Okumus, and Khaldoon Nusair
Generating Brand Awareness in Online Social Networks, Anil Bilgihan, Khaldoon Nusair, Albert Barreda, and Fevzi Okumus
Applying flow theory to booking experiences: An integrated model in an online service context, Anil Bilgihan, Khaldoon Nusair, Fevzi Okumus, and Cihan Cobanoglu
Measuring Restaurant Patron's Perceptions and Expectations: An Importance-performance Analysis Using the DinEX Model, Diego Bufquin, Charles G. Partlow, and Robin B. DiPietro
College students' decision-making for study abroad - Anecdotes from a U.S. hospitality and tourism internship program in China, Liping A. Cai, Wei Wei, Ying Lu, and Jonathon J. Day
Digital Marketing Technologies and New Markets: From Embryonic Markets to Digital Marketing, Antonia Correia, Metin Kozak, Alan Fyall, and Juergen Gnoth
The Dick Pope Sr. Institute for Tourism Studies, Marketing Flyer, Robertico R. Croes
Poverty Alleviation through Tourism Development: A Comprehensive and Integrated Approach, Robertico Croes and Manuel Rivera
Tourism and Human Development, Robertico Croes and Manuel A. Rivera
Curacao North Sea Jazz & Destination Convergence: A Harbinger Beckoning?, Robertico R. Croes, Manuel A. Rivera, and Kelly J. Semrad
Curacao: Building on the Power of the Past, Robertico R. Croes, Kelly J. Semrad, and Manuel A. Rivera
A Confucian Analysis of Chinese Tourists' Motivations, Xiaoxiao Fu, Liping A. Cai, and Xinran Lehto
A Portrait of John Fletcher: From Bangor to Bournemouth … via the South Pacific, Alan Fyall
Examining the Effects of Vacation Ownership Product Attributes on Customer Satisfaction: An Investigation of Product Purchase and Use, Amy Gregory, H.G. Parsa, Khaldoon Nusair, David J. Kwun, and Sanjay Putrevu
The Relationship Between Sense of Community and Satisfaction on Future Intentions to Attend an Association's Annual Meeting, Jeeyeon (Jeannie) Hahm, Deborah Breiter, Kimberly Severt, Youcheng Wang, and Jill Fjelstul
Food Safety Inspections Results: A Comparison of Ethnic-Operated Restaurants to Non-Ethnic-Operated Restaurants, Kimberly J. Harris, Kevin Stephen Murphy, Robin B. DiPietro, and Gretchen L. Rivera
Environmental Rankings and Financial Performance: An Analysis of Firms in the U.S. Food and Beverage Supply Chain, Leonard A. Jackson and Dipendra Singh
Social Servicescape: The Impact of Social Factors on Restaurant Image and Behavioral Intentions, Yeajin Jang, Heejung Ro, and Tae-Hee Kim
Understanding Customers’ Healthy Food Choices at Casual Dining Restaurants: Using the Value-Attitude-Behavior Model, Juhee Kang, Jinhyun Jun, and Suan Wohlsdorf-Arendt
Recollection of the Sea Cruise: The Role of Cruise Photos and Other Passengers on the Ship, Juhee Kang, Aikaterini Manthiou, Insin Kim, and Sunghyup Sean Hyun
Restaurant Brand Pages on Facebook: Do Active Member Participation and Monetary Sales Promotions Matter?, Juhee Kang, Liang Tang, and Ann Marie Fiore
Gender Dynamics from an Arab Perspective: Intercultural Service Encounters, Marryam Khan, Heejung Ro, Amy Gregory, and Tadayuki Hara
Financial leverage phenomenon in hospitality industry sub-sector portfolios, Murat Kizildag
The Nation Branding Opportunities Provided by a Sport Mega-event: South Africa and the 2010 FIFA World Cup, Brendon Knott, Alan Fyall, and Ian Jones
Competitive Intelligence Practices in Hotels, Mehmet Ali Koseoglu, Gary Ross, and Fevzi Okumus
Generation Y: Market Opportunity or Marketing Challenge – Strategies to Engage Generation Y in the UK Attractions’ Sector, Anna Leask, Alan Fyall, and Paul Barron
Exploring the Role Of Human Judgment in Making Discount Decisions in the Lodging Industry, Seung Hyan Lee, Robertico R. Croes, and Manuel Antonio Rivera
Moderating Impacts of Transaction Utility on Relationships Among Price, Quality, and Value, Seung Hyan Lee and Ji-Eun Lee
Market-Oriented Destination Marketing: An Operationalization, Nathaniel D. Line and Youcheng Wang
Present and Future Website Marketing Activities in the US Hotels: Change Propensity Analysis, Xu Li, Youcheng Wang, and Yixiu Yu
How Is Leadership Related to Employee Self-concept?, Zhenpeng Lou, Youcheng Wang, Einar Marnburg, and Torvald Øgaard
Investigating the Effects of Memorable Experiences: an Extended Model of Script Theory, Aikaterini Manthiou, Juhee Kang, Lanlung Chiang, and Liang Tang
The Incorporation of Consumer Experience into the Branding Process: An Investigation of Name-Brand Hotels, Aikaterini Manthiou, Juhee Kang, and Norzuwana Surmajan
Factors affecting the acceptance of smartphone diet applications, Bendegul Okumus, Anil Bilgihan, and Ahmet B. Ozturk
Typology of Gay Consumers’ Interaction Styles on Complaining Propensity, Eric D. Olson and Heejung Ro
The relationship between local residents’ perceptions of tourism and their happiness: a case of Kusadasi, Turkey, Ahmet B. Ozturk, Ozgur Ozer, and Ugur Caliskan
The Effects of Demographics and Past Experience on RFID Technology Acceptance in the Hospitality Industry, Ahmet Ozturk and Murat Hancer
You Got a Free Upgrade? What About Me? The Consequences of Unearned Preferential Treatment, Jeong-Yeol Park and SooCheong (Shawn) Jang
What They Expect and Why We Should Care: Students’ Perspectives on Hospitality Faculty Industry Experience, Kelly Virginia Phelan and Cynthia Mejia