The active research contribution of UCF’s Rosen College faculty, which represents the broad spectrum of the hospitality management industry, are well recognized and respected by their peers, making UCF’s Rosen College of Hospitality Management one of the most influential and cutting-edge voices in hospitality and tourism research and education.
Over the years, the College has been consistently ranked one of the top programs in research productivity and scholarly activities (Schmidgall, Woods, & Hardigree, 2007; Severt, Tesone, Bottorff & Carpenter, 2009) in the world by peer-reviewed professional publications. Their research contributions can be widely witnessed by top tier journal publications, conference presentations and industry consulting.
At this time, this collection contains metadata about each item, with pdfs available for select items.
Submissions from 2018
A Review of High Performance Work Practices (HPWPs) Literature and Recommendations for Future Research in the Hospitality Industry, Kevin Stephen Murphy, Edwin Torres, William M. Ingram, and Joe Hutchinson
Online Focus Groups: A Valuable Alternative for Hospitality Research?, Brendan Richard, Stephen Sivo, Marissa Orlowski, Robert Ford, Jamie Murphy, and David Boote
Compelling Brand Storytelling for Luxury Hotels, Kyungin Ryu, Xinran Y. Lehto, Susan E. Gordon, and Xiaoxiao Fu
Data Mining in Tourism Data Analysis: Inbound Visitors to Japan, Valeriya Shapoval, Morgan C. Wang, Tadayuki Hara, and Hideo Shioya
Trends and Opportunities in Lodging Research, Scott Smith, Marketa Kubickova, Diego Bufquin, and Jeffrey Weinland
Consumer-Based Brand Equity of a Destination for Sport Tourists Versus Non-Sport Tourists, Asli Tasci, Jeeyeon (Jeannie) Hahm, and Deborah Breiter Terry
Online-to-Offline Interactions and Online Community Life Cycles: A Longitudinal Study of Shared Leisure Activities, Edwin Torres
Hiring Manager’s Evaluations of Asynchronous Video Interviews: The Role of Candidate Competencies, Aesthetics, and Resume Placement, Edwin Torres and Amy Gregory
Customer-led Experience Customization: A Socio-spatial Approach, Edwin Torres, Peter Lugosi, Marissa Orlowski, and Giulio Ronzoni
Delighted or Outraged? Uncovering Key Drivers of Exceedingly Positive and Negative Theme Park Guest Experience, Edwin Torres, Ady Milman, and Soona Park
The Evolution of the Customer Delight Construct: Prior Research, Current Measurement, and Directions for Future Research, Edwin N. Torres and Giulio Ronzoni
The Evolution of the Customer Delight Construct: Prior Research, Current Measurement, and Directions for Future Research, Edwin Torres and Giulio Ronzoni
Customer Emotions Minute by Minute: How Guests Experience Different Emotions Within the Same Service Environment, Edwin Torres, Wei Wei, Nan Hua, and Po-Ju Chen
Social Determinants of Place Attachment at a World Heritage Site, Kyle M. Woosnam, Kayode D. Aleshinloye, Manuel Alector Ribeiro, Dimitrios Stylidis, Jingxian Jiang, and Emrullah Erul
Applying Self-Perception Theory to Explain Residents' Attitudes about Tourism Development Through Travel Histories, Kyle M. Woosnam, Jason Draper, Jingxian (Kelly) Jiang, Kayode D. Aleshinloye, and Emrullah Erul
Constructing a Model of Exhibition Attachment: Motivation, Attachment, and Loyalty, Xiaoli Yi, Xiaoxiao Fu, Wenmin Jin, and Fevzi Okumus
Authenticity and Loyalty at Heritage Sites: The Moderation Effect of Postmodern Authenticity, Xiaoli Yi, Xiaoxiao Fu, Larry Yu, and Liao Jiang
From an Event to Tourist Attraction: A Typological Study of New Year Celebrations, Hamira Zamani-Farahani, Mathilda van Niekerk, and Elaine F. Mathis
Submissions from 2017
Corporate Social Responsibility: The Effect of Green Practices in a Service Recovery, Heidi Albus and Heejung Ro
Institutional Economics and Firm Creation in the Hospitality and Tourism Industries: A Comparative Analysis of Developing and Developed Economies, Mehmet Altin, Esra Memili, and Sevil Sonmez
Strategic Event Planning for the Florida Music Festival (FMF), USA, Leigh Andrzejewski, Mathilda van Niekerk, and Fevzi Okumus
Perceptions of Hospitality Faculty and Students on Massive Open Online Courses (MOOCs), Katerina Annaraud and Dipendra Singh
The Influence of Restaurant Co-workers' Perceived Warmth and Competence on Employees' Turnover Intentions: The Mediating Role of Job Attitudes, Diego Bufquin, Robin B. DiPietro, Marissa Orlowski, and Charles G. Partlow
Effects of Social Perceptions and Organizational Commitment on Restaurant Performance, Diego Bufquin, Robin B. DiPietro, Jeon-Yoel Park, and Charles G. Partlow
Managing the Experience Co-Creation Process in Tourism Destinations: Empirical Findings from Naples, Piera Buonincontri, Alfonso Morvillo, Fevzi Okumus, and Mathilda van Niekerk
Wine Tourist Valuation of Information Sources: The Role of Prior Travel, Erick T. Byrd, Bonnie Canziani, James S. Boles, and Nicholas Carlton Williamson
An Empirical Study of Environmental Practices and Employee Ecological Behavior in the Hotel Industry, Eric S.W. Chan, Alice H.Y. Hon, Fevzi Okumus, and Wilco Chan
The Effects of Business Cycles on Tourism Demand Flows in Small Island Destinations, Robertico Croes and Jorge Ridderstaat
Tourism's Potential to Benefit the Poor: A Social Accounting Matrix Model Applied to Ecuador, Robertico Croes and Manuel Rivera
The Importance of Strategic Communication During Change Management at Palm College of Hospitality and Event Management, Caroline Day, Mathilda van Niekerk, and Fevzi Okumus
Moderating the impact of e-commerce expenses on financial performance in US upper upscale hotels, Agnes L. DeFranco, Cristian Morosan, and Nan Hua
Feeling Loyal? The Impacts of Affective Customer Experiences on Business, Rouxelle de Villiers and Po-Ju Chen
Achieving Requisite Variety in Customer Experience Research for Improving Marketing Relationship Performances, Rouxelle de Villiers, Po-Ju Chen, Pedro Mir Bernal, Linda Coleman, Tung-Cheng (TC) Huan, and Arch G. Woodside
Effects of Work Status Congruence and Perceived Management Concern for Employees on Turnover Intentions in a Fast Casual Restaurant Chain, Robin B. DiPietro and Diego Bufquin
How Internal Branding Process Really Pays Off Through Brand Trust, Ezgi Erkmen, Murat Hancer, and Jerrold K. Leong
Dissecting Chinese Adolescents' Overseas Educational Travel Experiences: Movements, Representations and Practices, Xiaoxiao Fu, Zhouwei (Joy) Huang, Qian Li, and Ksenia Kirillova
Self-Congruity and Flow as Antecedents of Attitude and Loyalty Towards a Theme Park Brand, Xiaoxiao Fu, Juhee Kang, and Asli Tasci
The Antecedents and Outcomes of Food Fafety Motivators for Restaurant Workers: An Expectancy Framework, Kimberly J. Harris, Kevin S. Murphy, Robin B. DiPietro, and Nathaniel D. Line
U.S. Long-Haul Truck Driver Work Organization and the Association with Cardiometabolic Disease Risk, Adam Hege, Michael Kenneth Lemke, Yorghos Apostolopoulos, Mike Perko, Sevil Sonmez, and Robert Strack
Risk-tourism, Risk-taking and Subjective Well-being: A Review and Synthesis, Michelle Holm, Peter Lugosi, Robertico Croes, and Edwin Torres
Communication and hands-on problem resolution: A case study in event management, Michelle R. Holm and Deborah Breiter
Perceived Workplace Mistreatment: Case of Latina Hotel Housekeepers, Yu-Chin (Jerrie) Hsieh, Sevil Sonmez, Yorghos Apostolopoulos, and Michael Kenneth Lemke
Does Paying Higher Franchise Fees Command Higher RevPAR?, Nan Hua, John W. O'Neill, Khaldoon Nusair, Dipendra Singh, and Agnes DeFranco
Systematic Effects of Crime on Hotel Operating Performance, Nan Hua and Yang Yang
What Fosters Favorable Attitudes Toward Using Travel Mobile Applications?, Jinyoung Im and Murat Hancer
Effects of Third-Party Certification on Patrons' Service Quality Evaluation in the Luxury-Restaurant Industry, Jinhyun Jun, Juhee Kang, and Sunghyup (Sean) Hyun
Effects of third-party certification on patrons’ service quality evaluation in the luxury-restaurant industry, Jinhyun Jun, Juhee Kang, and Sunghyup Sean Hyun
An Investigation of Brand Experience on Brand Attachment, Knowledge, and Trust in the Lodging Industry, Juhee Kang, Aikaterini Manthiou, Norzuwana Sumarjan, and Liang (Rebecca) Tang
What Do We Know About Social Media and Firms' Financial Outcomes So Far?, Murat Kizildag, Mehmet Altin, Ozgur Ozdemir, and Ilhan Demirer
Darden Restaurants, Inc. Is the turnaround happening?, Murat Kizildag, Fevzi Okumus, and Kevin S. Murphy
Human Agency Shaping Tourism Competitiveness and Quality of Life in Developing Economies, Marketa Kubickova, Robertico Croes, and Manuel Rivera
Burnout in the Hospitality Industry: The Case of a Restaurant Manager, Joseph Lederer, Mathilda van Niekerk, and Fevzi Okumus
The Role of Hospitality Service Quality in Third Places for the Elderly: An Exploratory Study, Ji-Eun Lee and Denver Severt
The role of hospitality service quality in third places for the elderly: An exploratory study, Ji-Eun Lee and Denver Severt
What Do Parents Look For in an Overseas Youth Summer Camp? Perspectives of Chinese Parents, Xinran Y. Lehto, Xiaoxiao Fu, Ksenia Kirillova, and Chen Bi
Vacation Benefits and Activities: Understanding Chinese Family Travelers, Xinran Y. Lehto, Xiaoxiao Fu, Hanliang Li, and Lingqiang Zhou
Work Organization, Sleep, and Metabolic Syndrome Among Long-Haul Truck Drivers, Michael Kenneth Lemke, Yorghos Apostolopoulos, Adam Hege, Laurie Wideman, and Sevil Sonmez
Work and Sleep Among Transport Operators: Disparities and Implications for Safety, Michael K. Lemke, Adam Hege, Yorghos Apostolopoulos, Laurie Wideman, and Sevil Sonmez
Work, Sleep, and Cholesterol Levels of U.S. Long-Haul Truck Drivers, Michal Kenneth Lemke, Yorghos Apostolopoulos, Adam Hege, Laurie Wideman, and Sevil Sonmez
Management of an Early Detection Program: Supporting Helpful Features, Marisa Macy, Frances Page Glascoe, Yixuan Ji, Robert Macy, and Bingbing Zhang
Authentic Assessment to Measure Outcomes in Creative Arts, Marisa Macy, Bingbing Zhang, Yixuan Ji, and Robert Macy
An integration of cognitive appraisal theory and script theory in the luxury cruise sector: The bridging role of recollection and storytelling, Aikaterini Manthiou, Juhee Kang, and Sunghyup Sean Hyun
Measuring the Components of Visitor Experience on a Mountain Attraction: The Case of the Nordkette, Tyrol, Austria, Ady Milman, Anita Zehrer, and Asli Tasci
A Theoretical Framework of Electronic Word-of-Mouth Against the Backdrop of Social Networking Websites, Khaldoon Nusair, Nan Hua, Ahmet Ozturk, and Irfan Butt
The Importance of Having a Balanced Rating Index for Ranking Academic Journals, Fevzi Okumus, Xinyuan (Roy) Zhao, Mathilda van Niekerk, and Rob Law
Richmond, Virginia is Out: A DMO Case Study of LGBT Marketing, Eric Olson and Heejung Ro
Does Franchising Matter on IPO Performance? An Examination of Underpricing and Post-IPO Performance, Ozgur Ozdemir and Murat Kizildag
An Exploratory Study of Gay Travelers: Socio-Demographic Analysis, Heejung Ro, Eric Olson, and Youngsoo Choi
Data Mining in Tourism Data Analysis: Inbound Visitors to Japan, Valeriya Shapoval, Morgan C. Wang, Tadayuki Hara, and Hideo Shioya
Exploring Experiential Consumption Dimensions in the Theme Park Contex, Asli Tasci and Ady Milman
Driving RV Park/Campground Selection: A Grounded Theory Approach, A. J. Templeton, Jill Fjelstul, Kimberly Severt, and Yeon Ho Shin
Towards Understanding the Effects of Time and Emotions on the Vacation Experience, Edwin Torres, Nan Hua, and Wei Wei
Customer and Employee Incivility and its Causal Effects in the Hospitality Industry, Edwin N. Torres, Mathilda van Niekerk, and Marissa Orlowski
Let's 'Meetup' at the Theme Park, Edwin Torres and Marissa Orlowski
How "Social" are Destinations? Examining European DMO Social Media Usage, Ahmet Usakli, Burcu Koc, and Sevil Sonmez
Contemporary Issues in Events, Festivals and Destination Management, Mathilda van Niekerk
The Impacts of Hotels' Error Management Culture on Customer Engagement Behaviors (CEBs), Wei Wei, Nan Hua, Xiaoxiao Fu, and Priyanko Guchait
The Power of Self-service Technologies in Creating Transcendent Service Experiences: The Paradox of Extrinsic Attributes, Wei Wei, Edwin Torres, and Nan Hua
The Power of Self-Service Technologies in Creating Transcendent Service Experiences: The Paradox of Extrinsic Attributes, Wei Wei, Edwin N. Torres, and Nan Hua
An Evaluation of Essential Revenue Management Competencies: Similarities and Differences Between Practitioners and Educators, Yang Yuan, Ning-Kuang Chuang, and Amy Gregory
Generation Y's Positive and Negative eWOM: Use of Social Media and Mobile Technology, Tingting (Christine) Zhang, Behzad Abounia Omran, and Cihan Cobanoglu
Service Innovation: Engaging Generation Y to Co-create through Mobile Technology, Tingting (Christine) Zhang, Can Lu, and Murat Kizildag
To Be a Savior or a Spectator?, Xi-Yue (Moon) Zhang and Po-Ju Chen
Submissions from 2016
Do the physical facilities in restaurants match seniors’ preferences?, Barbara A. Almanza, Jing Ma, Richard Ghiselli, Ji-Eun Lee, Carl Behnke, and Sandra Sydnor
Corporate governance, ownership structure, and credit ratings of hospitality firms, Mehmet Altin, Murat Kizildag, and Ozgur Ozdemir
Measuring Generation Y Consumers’ Perceptions of Green Practices at Starbucks: An IPA analysis, Roberta Atzori, Valeriya Shapoval, and Kevin Stephen Murphy
The effects of brand attachment on behavioral loyalty in the luxury restaurant sector, Nedra Bahri-Ammari, Mathilda van Niekerk, Haykel Ben-Khelil, and Jinene Chtioui
The Mediating effect of Virtual Interactivity in Travel Related Online Social Network Websites, Albert Barreda, Fevzi Okumus, Khaldoon Nusair, and Anil Bilgihan
Collaborative Destination Marketing at the Local Level: Benefits Bundling and the Changing Role of the Local Tourism Association, Brian Barrod and Alan Fyall
Factors influencing hotel managers’ perceptions regarding the use of mobile apps to gain a competitive advantage, Serkan Bertan, Murat Bayram, Ahmet B. Ozturk, and Nisan Benzergil
The Influence of the DinEX Service Quality Dimensions on Casual Dining Restaurant Customers' Satisfaction and Behavioral Intentions, Diego Bufquin, Robin B. DiPietro, and Charles G. Partlow
The Applications of Environmental Technologies in Hotels, Eric S. W. Chan, Wilco Chan, and Fevzi Okumus
Connecting Tourism Development with Small Island Destinations and with the Well-being of the Island Residents, Robertico Croes
The Poverty Obliteration Program, Robertico Croes and Manuel Rivera
Customer Perceptions of "McService:" Relationship with Return Intention, Robin B. DiPietro, Mahmood A. Khan, and Diego Bufquin
Collaborative Destination Marketing at the Local Level: Benefits Bundling and the Changing Role of the Local Tourism Association, Brian Garrod and Alan Fyall
Which restaurant should I choose?: Herd behavior in restaurant industry, Jooyeon Ha, Kwangsoo Park, and Jeongyeol Park
E-commerce performance in hospitality and tourism, Nan Hua
An Empirical Framework to Predict Idiosyncratic Risk in a Time of Crisis: Evidence From the Restaurant Industry, Nan Hua, Michael Dalbor, Seoki Lee, and Priyanko Guchait