The active research contribution of UCF’s Rosen College faculty, which represents the broad spectrum of the hospitality management industry, are well recognized and respected by their peers, making UCF’s Rosen College of Hospitality Management one of the most influential and cutting-edge voices in hospitality and tourism research and education.

Over the years, the College has been consistently ranked one of the top programs in research productivity and scholarly activities (Schmidgall, Woods, & Hardigree, 2007; Severt, Tesone, Bottorff & Carpenter, 2009) in the world by peer-reviewed professional publications. Their research contributions can be widely witnessed by top tier journal publications, conference presentations and industry consulting.

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Submissions from 2021

Leveraging "Human-likeness" of Robotic Service at Restaurants, Lu Lu, Pei Zhang, and Tingting Zhang

Exploring Antecedents of Social Loafing in Students' Group Work: A Mixed-methods Approach, Zhenpeng Luo, Einar Marnburg, Torvald Øgaard, and Fevzi Okumus

The State of Qualitative Research in Hospitality: A 5-Year Review 2014 to 2019, Sean McGinley, Wei Wei, and Yanyan Zheng

Stigma and Dirty Work: In-group and Out-group Perceptions of Essential Service Workers During COVID-19, Cynthia Mejia, Rebecca PIttman, Jenna Beltramo, Kristin Horan, Amanda Grinley, and Mindy Shoss

Proximal and Distal Post-COVID Travel Behavior, Li Miao, Jinyoung Im, Xiaoxiao Fu, Haemi Kim, and Yi Estella Zhang

A Meta-analysis of Evolution of Gastronomy and Culinary Education Research Published in Top-tier Culinary, Hospitality, and Tourism Journals, Bendegul Okumus

Intellectual Connections in Food Tourism Literature: A Co‐citation Approach, Bendegul Okumus, Fuad Mehraliyev, Forest Ma, and Mehmet Ali Köseoglu

The Influence of Social Perceptions on Restaurant Employee Work Engagement and Extra-Role Customer Service Behavior: A Moderated Mediation Model, Marissa Orlowski, Diego Bufquin, and Michael E. Nalley

Alcohol Consumption Among Working Students: The Moderating Effects of Workplace Policies and College Major, Marissa Orlowski, Galia Fuchs, and Abraham Pizam

Transition to Online Culinary and Beverage Labs: Determining Student Engagement and Satisfaction During COVID-19, Marissa Orlowski, Cynthia Mejia, Robin M. Back, and Jason Fridrich

The Effect of Servant Leadership on Hotel Employees' Behavioral Consequences: Work Engagement Versus Job Satisfaction, Anastasia Ozturk, Osman M. Karatepe, and Fevzi Okumus

Destination Gender: Scale Development and Cross-cultural Validation, Li Pan, Lu Lu, and Tingting Zhang

An Examination of Restaurant Employees' Work-life Outlook: The Influence of Support Systems During COVID-19, Jeong-Yeol Park, S. Kyle Hight, Diego Bufquin, and Jessica Vieira de Souza Meira

A Journey Into The World of Hospitality and Tourism, Abraham Pizam

Marketing China to U.S. Travelers Through Electronic Word-of-Mouth and Destination Image: Taking Beijing as an Example, Li Ran, Luo Zhenpeng, Anil Bilgihan, and Fevzi Okumus

Qualitative Research via Focus Groups: Will Going Online Affect the Diversity of Your Findings?, Brendan Richard, Stephen A. Sivo, Marissa Orlowski, Robert C. Ford, Jamie Murphy, David N. Boote, and Eleanor L. Witta

Households' Net Financial Wealth as a Determinant of Tourism Demand Cycles: Evidence from US Travel to Selected Caribbean Destinations, Jorge Ridderstaat

COVID-19 and Small Lodging Establishments: A Break-even Calibration Analysis (CBA) Model, Manuel Rivera, Murat Kizildag, and Robertico Croes

The Relationship Between Career Adaptability, Hope, Resilience, and Life Satisfaction for Hospitality Students in Times of COVID-19, Manuel Rivera, Valeriya Shapoval, and Marcos de Medeiros

Employee-fit and Turnover Intentions: The Role of Job Engagement and Psychological Contract Violation in the Hospitality Industry, Sharjeel Saleem, Muhammad Imran Rasheed, Mehwish Malik, and Fevzi Okumus

Health Tourism in a Developed Country with a Dominant Tourism Market: The Case of the United States' Travellers to Canada, Saba Salehi-Esfani, Jorge Ridderstaat, and Ahmet Ozturk

The COVID-19 Pandemic Effects on the Hospitality Industry Using Social Systems Theory: A Multi-country Comparison, Valeriya Shapoval, Peder Hagglund, Abraham Pizam, Villy Abraham, Mats Carlback, Tobias Nygren, and Riana Madison Smith

The Quality of Gardens Tourism and the Visitor Experience: Differentiating Between First Time and Repeat Visitors, Valeriya Shapoval, Manuel Rivera, and Robertico Croes

COVID-19: Implications for Nature and Tourism, Mark Spalding, Lauretta Burke, and Alan Fyall

Food Waste Reduction and Taking Away Leftovers: Interplay of Food-ordering Routine, Planning Routine, and Motives, Shalini Talwar, Puneet Kaur, Bendegul Okumus, Umair Ahmed, and Amandeep Dhir

A Critical Review and Reconstruction of Perceptual Brand Equity, Asli Tasci

Social Representations of Space Travel: Modeling the Antecedents and Outcomes, Asli D.A. Tasci, Alan Fyall, and Xiaoxiao Fu

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An Empirical Modeling of Transformation Process Through Trip Experiences, Asli D.A. Tasci and Maksim Godovykh

Negative Affectivity and People's Return Intentions to Hospitality and Tourism Activities: The Early Stages of COVID-19, Edwin Torres, Jorge Ridderstaat, and Wei Wei

No Vacation Needed: An Exploration on Why American Hospitality Workers Won’t Use Up Their Bacation Days, Edwin Torres, Elizabeth A. Yost, and Giulio Ronzoni

The Impact of Wearable Devices on Employee Wellness Programs: A Study of Hotel Industry Workers, Edwin Torres and Tingting (Christina) Zhang

"What if My Experience Was Not What I Expected?": Examining Expectation-Experience (Dis)Confirmation Effects in China's Rural Destinations, Chaohui Wang, Juan Liu, and Tingting Zhang

Can "Bad" Stressors Spark "Good" Behaviors in Frontline Employees? Incorporating Motivation and Emotion, Jiaxin (Syliva) Want, Xiaoxiao Fu, and Youcheng Wang

A Personal Learning Environment (PLE) Approach to Mobile Teaching and Learning on a Short-term Study Abroad, Wei Wei, Cynthia Mejia, and Ruoxi Qi

Emotional Solidarity and Destination Loyalty Amid the COVID-19 Pandemic: A Comparison of Two Scales, Kyle Maurice Woosnam, Dongoh Joo, Kayode D. Aleshinloye, and Tara J. Denley

Facial Recognition Check-in Services at Hotels, Feng Zeng Xu, Yun Zhang, Tingting Zhang, and Jing Wang

Creating Memorable Experience in Rural Tourism: A Comparison between Domestic and Outbound Tourists, Shun Ye and Wei Wei

“I have to watch my back”: Exploring Chinese hotel Guests' Generalized Distrust and Coping Behavior, Tianyu Ying, Xiaoyuan Tan, Wei Wei, Yanyan Zheng, Shun Ye, and Moaying Wu

Customers' Risk Perception and Dine-out Motivation During a Pandemic: Insight for the Restaurant Industry, Elizabeth Yost and Yusi Cheng

Financial Recovery Strategies for Restaurants During COVID-19: Evidence From the US Restaurant Industry, Elizabeth Yost, Murat Kizildag, and Jorge Ridderstaat

The Power of Engagement: Understanding Active Social Media Engagement and the Impact on Sales in the Hospitality Industry, Elizabeth Yost, Tingting (Christina) Zhang, and Ruoxi Qi

When Positive Reviews Backfire: The Effect of Review Dispersion and Expectation Disconfirmation on Airbnb Guests' Experiences, Lu Zhang, Wei Wei, Nathaniel D. Line, and Yusi Cheng

Social Distancing: The Effect of Density and Power on Restaurant Consumers, Lu Zhang, Wei Wei, Nathaniel D. Line, and Sean McGinley

Integrating the Tourist Gaze with the Social Servicescape: Implications for Creating Memorable Theme Park Experiences, Yanyan Zhang, Wei Wei, Nathaniel Line, and Lu Zh

Hospitality and Tourism Student Engagement and Hope During the COVID-19 Pandemic, YunYing (Susan) Zhong, James Busser, Valeriya Shapoval, and Kevin Stephen Murphy

Understanding Online Travel Communities: A Literature Review and Future Research Directions in Hospitality and Tourism, Yuan Zhou, Woo Gon Kim, Bendegul Okumus, and Cihan Cobanoglu

Submissions from 2020

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Public Preferences and Willingness to Pay for Invasive Forest Pest Prevention Programs in Urban Areas, Damian C. Adams, Jose R. Soto, John Lai, Francisco J. Escobedo, Sergio Alvarez, and Abu S.M.G. Kibria

Co-workers, Supervisors and Frontline Restaurant Employees: Social Judgments and the Mediating Effects of Exhaustion and Cynicism, Diego Bufquin

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Situational and Personal Factors Influencing Hospitality Employee Engagement in Value Co-creation, Prakash K. Chathoth, Robert J. Harrington, Eric S. W. Chan, Fevzi Okumus, and Zibin Song

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Seeing Destinations Through Vlogs: Implications for Leveraging Customer Engagement Behavior to Increase Travel Intention, Yusi Cheng, Wei Wei, and Lu Zhang

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The "If-Then" Rules Matter More? The Roles of Regulatory Focus and Leader–member Exchange, You-De Dai, Wen-Long Zhuang, Annie Ko, and Fevzi Okumus

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Does the sequence of presentations matter for academic conferences? An application of the peak-end rule in event management, Maksim Godovykh and Jeeyeon (Jeannie) Hahm

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Health outcomes of tourism development: A longitudinal study of the impact of tourism arrivals on residents’ health, Maksim Godovykh and Jorge Ridderstaat

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Customer Experience in Tourism: A Review of Definitions, Components, and Measurements, Maksim Godovykh and Asli D. A. Tasci

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Satisfaction vs Experienced Utility: Current Issues and Opportunities, Maksim Godovykh and Asli D. A. Tasci

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Impact of Error Management Culture on Organizational Performance, Management-team Performance and Creativity in the Hospitality Industry, Priyanko Guchait, Yu Qin, Juan Madera, Nan Hua, and Xingyu Wang

Adventure or Amusement? Image and Identity Challenges for the Aerial Adventure Industry and Implications for Positioning and Policy, Marcus Hansen, Alan Fyall, and Thanasis Spyriadis

Understanding the Impact of COVID-19 Intervention Policies on the Hospitality Labor Market, Arthur Huang, Christos Makridis, Mark Baker, Marcos Medeiros, and Zhishan Guo

Helpful or Harmful? A Double-edged Sword of Emoticons in Online Review Helpfulness, Guei-Hua Huang, Chun-Tuan Chang, Anil Bilgihan, and Fevzi Okumus

Informing Timeshare Exchange Services on the Drivers of Customer-driven Co-production, Gabriela Lelo de Larrea and Amy M. Gregory

Perceived Robotic Server Qualities and Functions Explaining Customer Loyalty in the Theme Park Context, Ady Milman, Asli Tasci, and Tingting (Christina) Zhang

The Influence of Social Perceptions on Restaurant Employee Work Engagement and Extra-role Customer Service Behavior: A Moderated Mediation Model, Marissa Orlowski, Diego Bufquin, and Michael E. Nalley

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Corporate Social Responsibility in International Hotel Chains and its Effects on Local Employees: Scale Development and Empirical Testing in China, Chaohui Wang, Runhong Hu, and Tingting (Christina) Zhang

Effects of Professional Identity on Turnover Intention in China's Hotel Employees: The Mediating Role of Employee Engagement and Job Satisfaction, Chaohui Wang, Jiahui Xu, and Tingting (Christina) Zhang

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Rethinking Sleep Quality in Fotels: Examining the Risk and Protective Factors Associated with Travel-related Insomnia, Wei Xiong, Meijiao Huang, Bendegul Okumus, and Fang Fan

From Online Community to Offline Travel Companions: Technology-Mediated Trust Building and Ad Hoc Travel Group Decision Making, Chaozhi Zhang, IpKin Anthony Wong, Xin Zhang, and Alan Fyall

Submissions from 2019

Effects of Hotel Website Photographs and Length of Textual Descriptions on Viewers' Emotions and Behavioral Intentions, Diego Bufquin, Jeong-Yeol Park, Robin M. Back, Marco W. W. Nutta, and Tingting Zhang

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Theme park experience: Factors explaining amount of pleasure from a theme park visit, time allocation for theme park activities, perceived value, queuing quality, satisfaction, and loyalty, Maksim Godovykh, Ady Milman, and Alsi D.A. Tasci

Can, Cup, or Bottle? The Influence of Beverage Vessel on Taste and Willingness to Pay, Sarah LeFebvre and Marissa Orlowski

An Investigation of AAA Diamond Rating Changes on Hotel Performance, Michael E. Nalley, Jeong-Yeol Park, and Diego Bufquin

Servicescape, Positive Affect, Satisfaction and Behavioral Intentions: The Moderating Role of Familiarity, Jeong-Yeol Park, Robin M. Back, Diego Bufquin, and Valeriya Shapoval

When Do They Become Satiated? An Examination of the Relationships Among Winery Tourists' Satisfaction, Repeat Visits and Revisit Intentions, Jeong-Yeol Park, Diego Bufquin, and Robin M. Back

A Qualitative Investigation of Micro-entrepreneurship in the Sharing Economy, Tingting Zhang, Diego Bufquin, and Can Lu

Submissions from 2018

An Empirical Investigation on Loan Applications and Fear of Rejection of External Financing in the Foodservice Industry, Mehmet Altin, Murat Kizildag, and Diego Bufquin

Climate Change Denials: Vulnerability and Costs for Florida's Coastal Destinations, Roberta Atzori and Alan Fyall

Tourist Responses to Climate Change: Potential Impacts and Adaptation in Florida's Coastal Destinations, Roberta Atzori, Alan Fyall, and Graham Miller

Leapfrogging to Empowerment and Inclusivity: A South African Hospitality and Tourism Business Perspective, Robin M. Back, Linda L. Lowry, and Elizabeth A. Cartier

The 36th annual EuroCHRIE conference: "EuroCHRIE 2018 – Be Inspired" November 7-9 2018, Dublin, Ireland, Diego Bufquin

The Effects of Architectural Congruence Perceptions on Winery Visitors' Emotions and Behavioral Intentions: The Case of Marqués de Riscal, Diego Bufquin, Robin M. Back, Jeong-Yeol Park, and Marco Nutta

Social Evaluations of Restaurant Managers: The Effects on Frontline Employees' Job Attitudes and Turnover Intentions, Diego Bufquin, Robin B. DiPietro, Marissa Orlowski, and Charles G. Partlow

Differences in Social Evaluations and Their Effects on Employee Job Attitudes and Turnover Intentions in a Restaurant Setting, Diego Bufquin, Robin B. DiPietro, Charles G. Partlow, and Scott J. Smith

Barriers to Environmental Technology Adoption in Hotels, Eric S. W. Chan, Fevzi Okumus, and Wilco Chan

Hosting Friends and Family as a Sojourner in a Tourism Destination, Suh-hee Choi and Xiaoxiao Fu

Asymmetric Business Cycle Effects and Tourism Demand Cycles, Robertico Croes, Jorge Ridderstaat, and Manuel Rivera

Connecting Quality of Life, Tourism Specialization, and Economic Growth in Small Island Destinations: The Case of Malta, Robertico Croes, Jorge Ridderstaat, and Mathilda van Niekerk

Tourism and Poverty Alleviation: A Reply to Sharpley, Robertico Croes and Manuel Rivera

Effective Management Strategies: Millennial Leaders Managing a Multigenerational Workplace, Brendan W. Davis, Mathilda van Niekerk, and Fevzi Okumus

Vacation Co-Creation: The Case of Chinese Family Travelers, Xiaoxiao Fu and Xinran Lehto

Celebration of Heritage: Linkages Between Historical Re-enactment Festival Attributes and Attendees' Value Perception, Xiaoxiao Fu, Wenqian Zhang, Xinran Y. Lehto, and Li Miao

Examining Family Cohesion's Influence on Resort Vacation Satisfaction, Amy Gregory and Xiaoxiao Fu

Sense of Belonging to a Lesbian, Gay, Bisexual, and Transgender Event: The Examination of Affective Bond and Collective Self-esteem, Jeeyeon (Jeannie) Hahm, Heejung Ro, and Eric D. Olson

Importance of Destination Marketing on Image and Familiarity, Jeeyeon (Jeannie) Hahm and Kimberly Severt

Investigating the Interplay Among the Olympic Games Image, Destination Image, and Country Image for Four Past Hosts, Jeeyeon (Jeannie) Hahm, Asli Tasci, and Deborah Breiter Terry

A New Age of Acquisitions in Hospitality & Tourism: The Bidding War to Acquire Starwood, Nan Hua, Cynthia Mejia, and Wei Wei

Residents' Attitude Towards Domestic Tourists Explained by Contact, Emotional Solidarity and Social Distance, Dongoh Joo, Asli Tasci, Kyle M. Woosnam, Naho U. Maruama, Chadley R. Hollas, and Kayode D. Aleshinloye

Customer Experience Management in Hospitality: A Literature Synthesis, New Understanding, and Research Agenda, Jay Kandampully, Tingting (Christina) Zhang, and Elina Jaakkola

Diagnostic Assessments of Service Quality in a Continuing Care Retirement Community (CCRC): An Exploratory Study, Ji-Eun Lee and Denver Severt

Can Subjective Sleep Problems Detect Latent Sleep Disorders Among Commercial Drivers?, Michael K. Lemke, Yorghos Apostolopoulos, Adam Hege, Sharon Newman, and Sevil Sonmez

Bringing the Ivory Tower into Students' Homes: Promoting Accessibility in Online Courses, Marisa Macy, Robert Macy, and Melanie Shaw

The Impact of Brand Authenticity on Building Brand Love: An Investigation of Impression in Memory and Lifestyle-Congruence, Aikaterini Manthiou, Juhee Kang, Sunghyup (Sean) Hyun, and Xiaoxiao Fu