The active research contribution of UCF’s Rosen College faculty, which represents the broad spectrum of the hospitality management industry, are well recognized and respected by their peers, making UCF’s Rosen College of Hospitality Management one of the most influential and cutting-edge voices in hospitality and tourism research and education.

Over the years, the College has been consistently ranked one of the top programs in research productivity and scholarly activities (Schmidgall, Woods, & Hardigree, 2007; Severt, Tesone, Bottorff & Carpenter, 2009) in the world by peer-reviewed professional publications. Their research contributions can be widely witnessed by top tier journal publications, conference presentations and industry consulting.

At this time, this collection contains metadata about each item, with pdfs available for select items.


Submissions from 2015

Generation Y: Market Opportunity or Marketing Challenge – Strategies to Engage Generation Y in the UK Attractions’ Sector, Anna Leask, Alan Fyall, and Paul Barron

Exploring the Role Of Human Judgment in Making Discount Decisions in the Lodging Industry, Seung Hyan Lee, Robertico R. Croes, and Manuel Antonio Rivera

Moderating Impacts of Transaction Utility on Relationships Among Price, Quality, and Value, Seung Hyan Lee and Ji-Eun Lee

Market-Oriented Destination Marketing: An Operationalization, Nathaniel D. Line and Youcheng Wang

Present and Future Website Marketing Activities in the US Hotels: Change Propensity Analysis, Xu Li, Youcheng Wang, and Yixiu Yu

How Is Leadership Related to Employee Self-concept?, Zhenpeng Lou, Youcheng Wang, Einar Marnburg, and Torvald Øgaard

Investigating the Effects of Memorable Experiences: an Extended Model of Script Theory, Aikaterini Manthiou, Juhee Kang, Lanlung Chiang, and Liang Tang

The Incorporation of Consumer Experience into the Branding Process: An Investigation of Name-Brand Hotels, Aikaterini Manthiou, Juhee Kang, and Norzuwana Surmajan

Factors affecting the acceptance of smartphone diet applications, Bendegul Okumus, Anil Bilgihan, and Ahmet B. Ozturk

Typology of Gay Consumers’ Interaction Styles on Complaining Propensity, Eric D. Olson and Heejung Ro

The relationship between local residents’ perceptions of tourism and their happiness: a case of Kusadasi, Turkey, Ahmet B. Ozturk, Ozgur Ozer, and Ugur Caliskan

The Effects of Demographics and Past Experience on RFID Technology Acceptance in the Hospitality Industry, Ahmet Ozturk and Murat Hancer

You Got a Free Upgrade? What About Me? The Consequences of Unearned Preferential Treatment, Jeong-Yeol Park and SooCheong (Shawn) Jang

What They Expect and Why We Should Care: Students’ Perspectives on Hospitality Faculty Industry Experience, Kelly Virginia Phelan and Cynthia Mejia

Customer saboteurs or “badvocates”, Abraham Pizam

Hotel Loyalty Programs: The Halo Effect, Abraham Pizam

Is Empathy Essential for High-Quality Customer Service?, Abraham Pizam

Is the Foodservice Industry Composed of Only Low-Paid and Unskilled Jobs?, Abraham Pizam

Lifestyle Hotels: Consistency and Uniformity vs. Individuality and Personalization, Abraham Pizam

Luxurious Physical Environment and High-Quality of Service: Do they Always Go Hand in Hand?, Abraham Pizam

Salaries and Wages in the U.S. Lodging Industry; Are They as Low as the General Perception?, Abraham Pizam

Transgressions and Misconducts in Hospitality Research, Abraham Pizam

Customer Satisfaction and Its Measurement in Hospitality Enterprises: A Revisit and Update, Abraham Pizam, Valeriya Shapoval, and Tayloer Ellis

Pricing Strategies for Resort Fees: Consumer Preferences Favor Simplicity, Toni Repetti, Susan Roe, and Amy Gregory

The link between money supply and tourism demand cycles: A case study of two Caribbean destinations, Jorge Ridderstaat and Robertico Croes

Tourism development and happiness: A residents’ perspective, Manuel A. Rivera, Robertico R. Croes, and Seung Hyan Lee

Advances in Hospitality Research: "From Rodney Dangerfield to Aretha Franklin", Manuel A. Rivera and Abraham Pizam


The five E's in festival experience in the context of Gen Y: Evidence form a small island destination, Manuel Rivera, Kelly Semrad, and Robertico Croes


The Internationalization benefits of a music festival: The case of the Curacao North Sea Jazz Festival, Manuel Rivera, Kelly Semrad, and Robertico Croes

Silent Voices: Nonbehavioral Reactions to Service Failures, Heejung Ro and Anna S. Mattila


Evaluating RV campground attributes using IPA analysis, Kimberly Severt and Jill Fjelstul

Why is Fast Casual Winning?, Ekaterina Sorokina and Kevin Stephen Murphy

A FUN-SCALE for Understanding the Hedonic Value of a Product: The Destination Context, Asli D.A. Tasci and Yong Jae Ko

Travel Needs Revisted, Asli D.A. Tasci and Yong Jae Ko


Destination Competitiveness: A Comparative Study of Hong Kong, Macau and Singapore, Louise Todd, Anna Leask, and Alan Fyall


The Influence of Others on the Vacation Experience: An Ethnographic Study of Psychographics, Decision Making, and Group Dynamics Among Young Travelers, Edwin Torres


The Use of Consumer-Generated Feedback in the Hotel Industry: Current Practices and Their Effects on Quality, Edwin Torres, Howard Adler, Carl Behnke, Li Miao, and Xinran Lehto


Consumer Reviews and the Creation of Booking Transaction Value: Lessons from the Hotel Industry, Edwin N. Torres, Dipendra Singh, and April Robertson-Ring

Destination Service Quality, Affective Image and Revisit Intention: The Moderating Role of Past Experience, Cevat Tosun, Bekir Bora Dedeoglu, and Alan Fyall

Impact of Rural Tourism Development on Subjective Well-Being Rural Chinese Woman, Yixiao Xiang, Dong Isbister, and Fevzi Okumus

Does Size Matter? Corporate Social Responsibility and Firm Performance in the Restaurant Industry, Hyewon Youn, Nan Hua, and Seoki Lee

Submissions from 2014

Assessing and Analyzing Internal Control Practices in the Lodging Industry, Katerina Annaraud, Dipendra Singh, and Heather Lively

Engaging the Multi-generational Workforce in Tourism and Hospitality, Paul Barron, Anna Leask, and Alan Fyall

Are Hospitality Industry IPO Stock Returns Predictable?, Richard Borghesi, Katerina Annaraud, and Dipendra Singh

The Application of Revenue Management in Beverage Operations, Milos Bujisic, J. Hutchinson, and F. Bilgihan

The Effect of Ambiance, Food, and Service Quality on Restaurant Customer Behavioural Intentions, Milos Bujisic, Joe Hutchinson, and H. G. Parsa

What Drives Employees’ Intentional to Implement Green Practices in Hotels? The Role of Knowledge, Awareness, Concern and Ecological Behaviour, Eric S.W. Chan, Alice H.Y. Hon, Wilco Chan, and Fevzi Okumus

Strategic Match of Athlete Endorsement in Global Markets: An Associative Learning Perspective, Yonghwan Chang, Yong Jae Ko, Asli D.A. Tasci, Akiko Arai, and Taehee Kim

Barriers affecting organizational adoption of higher order customer engagement in tourism service interactions, Prakash K. Chathoth, Gerardo R. Ungson, Levent Altinay, Eric S.W. Chan, Robert Harrington, and Fevzi Okumus

Conceptualization of Value Co-creation in the Tourism Context, Prakash K. Chathoth, Gerardo R. Ungson, Robert Harrington, Levent Altinay, Fevzi Okumus, and Eric S.W. Chan

Can Fundraising be Fun? An Event Management Study of Unique Experiences, Performance and Quality, Po-Ju Chen, Dipendra Singh, Ahmet Ozturk, and Abdullah Makki

Chinese Tourist Vacation Satisfaction and Subjective Well-being, Yi Chen, Xiaoxiao Fu, and Xinran Lehto


The role of tourism in poverty reduction: An empirical assessment, Robertico Croes

Tourism and Poverty Reduction in Latin America: Where Does the Region Stand?, Robertico R. Croes


Annual Impact of Paid Internship Programs at a Hospitality Management Program – a Case of the largest hospitality management program in North America., Robertico R. Croes and Tadayuki Hara

Factors that Impact Unsystematic Risk in the U.S. Restaurant Industry, Michael Dalbor, Nan Hua, and William Andrew

FDA Ruling and Nutritionally Focused Menus: Alternative Strategies to Comply with the U.S. Federal Guidelines, Meschelle Davis, Milos Bujisic, H.G. Parsa, and Dipendra Singh

Sustainable Drive Tourism: A Catalyst for Change, Jill Fjelstul and Alan Fyall

Foodservice Design: Assessing the Importance of Physical Features to Older Consumers, Richard F. Ghiselli, Ji-Eun Lee, and Barbara A. Almanza

Personality Predictors of Team Taskwork Understanding and Transactive Memory Systems in Service Management Teams, Priyanko Guchait, Katherine Hamilton, and Nan Hua

Critical Food Safety Violations in Florida: Relationship to Location and Chain vs. Non-Chain Restaurants, Kimberly J. Harris, Robin B. DiPietro, Kevin S. Murphy, and Gretchen Rivera


Attributes Influencing Meeting Planners' Destination Selection: A Case of Orlando, Florida, Adi Hayat, Kimberly Severt, Deborah Breiter, Khaldoon Nusair, and Fevzi Okumus

Literary Tourism: Opportunities and Challenges for the Marketing and Branding of Destinations, Anne Hoppen, Lorraine Brown, and Alan Fyall

Benchmarking Firm Capabilities to Turn Undesirable Financial Performance Around in the U.S. Restaurant Industry, Nan Hua

The Other Side of Technology Adoption: Examining the Relationships Between e-Commerce Expenses and Hotel Performance, Nan Hua, Cristian Morosan, and Agnes DeFranco

A Better Investment in Luxury Restaurants: Environmental or Non-Environmental Cues?, Sunghyup Sean Hyun and Juhee Kang

The Effects of Health Value on Healthful Food Selection at Restaurants: Considering the Role of Attitudes Toward Taste and Healthfulness of Healthy Foods, Jinhyun Jun, Juhee Kang, and Susan Wohlsdorf-Arendt

The Importance of Water Management in Hotels: A Framework for Sustainability Through Innovation, Azilah Kasim, Dogan Gursoy, Fevzi Okumus, and Anthony Wong


Creation of a Professionalism Scale for Hospitality Students: An Exploratory Study, Tammie Kaufman and Peter Ricci

The Effect of Jay-customer Behaviors on Employee Job Stress and Job Satisfaction, Gawon Kim, Heejung Ro, Joe Hutchinson, and David J. Kwun


Intercultural Interactions Outside the Classroom: Narratives on a U.S. Campus, Xinran Lehto, Liping A. Cai, Xiaoxiao Fu, and Yi Chen

Building a Case Against Strategic Equifinality: Hybrid Ideal Type Service Organizations in a Developing Country, Melih Madanoglu, Fevzi Okumus, and Umut Avci

A Visitor-Based Brand Equity Perspective: The Case of a Public Festival, Aikaterini Manthiou, Juhee Kang, and Thomas Schrier

Academic Referent Group Influences on Hospitality Students’ Intentions to Enroll in an Online Course, Cynthia Mejia and Kelly Virginia Phelan

Examining the Role of the Facilities Manager: A Seat at the Table for the Keeper of the Capital Investment, Cynthia Mejia and Kelly Virginia Phelan

Hospitality Instructors’ Preference for Blended Teaching: A Bridge to Full Online Course Delivery?, Cynthia Mejia and Kelly Virginia Phelan

Framework for Success: Overcoming Contemporary Challenges of Western Expatriate Managers in the Chinese Hospitality Industry, Cynthia Mejia, Kelly Virginia Phelan, and James Brian Aday

Evaluating Students’ Experience and Satisfaction at a Hospitality and Tourism College Career Fair, Ady Milman

Employment Characteristics and Retention Predictors Among Hourly Employees in Large US Theme Parks and Attractions, Ady Milman and Duncan Dickson Ph.D.

There is No 'I' in Recovery: Managements' Perspective of Service Recovery, Kevin Stephen Murphy, Anil Bilgihan, Marketa Kubickova, and Matt Boseo

Cultural Dimensions in a Restaurant Setting, Kevin Stephen Murphy and Marryam Khan

An Exploratory Study of Home Brewers’ Motivational Factors, Eric D. Olson, Kevin Stephen Murphy, and Heejung Ro

Hotel and IT Decision-maker Characteristics and Information Technology Adoption Relationship in the Hotel Industry, Ahmet Ozturk and Murat Hancer

Job Characteristics, Job Satisfaction, and Organizational Commitment for Hotel Workers in Turkey, Ahmet Ozturk, Murat Hancer, and Jin Young Im


Interpersonal Trust, Organizational Culture and Turnover Intention in Hotels: A Cross Level perspective, Ahmet Ozturk, Murat Hancer, and Yao-Chin Wang

Volume or Value: A Policy Decision for Turkey׳s Tourism Industry, Ahmet Ozturk and Mathilda van Niekerk

An Extended Gravity Model: Applying Destination Competitiveness, Jeong-Yeol Park

Are Tourist Destinations Healthy?, Abraham Pizam

Guest Engagement or Service Efficiency, Abraham Pizam

Hotel Fees: A Minor Temporary Irritant or a New Trend?, Abraham Pizam

Hotels for Female Business Travelers?, Abraham Pizam

Peer-to-Peer Travel: Blessing or Blight, Abraham Pizam

Senior Living Facilities: the New Frontier of Hospitality Management, Abraham Pizam

The Need for Cross-Cultural Competence Training, Abraham Pizam


Occupational Self-Perceptions of Hotel Employees: An Exploratory Study, Arie Reichel, Galia Fuchs, Abraham Pizam, and Yaniv Poria

The Tourism Development–Quality of Life Nexus in a Small Island Destination, Jorge Ridderstaat, Robertico R. Croes, and Peter Nijkamp

Customer Dissatisfaction Responses to Restaurant Service Failures: Insights Into Noncomplainers From a Relational Perspective, Heejung Ro

An Inward Look Using Backward Economic Linkages in a Developing Country: The Case of Puntarenas, Costa Rica, Kelly J. Semrad and Jorge Bartels Villanueva

Credit Fluctuations and Lodging Firms: An Investigation of the Differing Capital Structures in the U.S. Lodging Industry, Dipendra Singh, Carola Raab, Karl Mayer, and Ashok Singh

Employee Satisfaction and Long-Run Shareholder Returns, Chun-Hung (Hugo) Tang and Ji-Eun Lee