The active research contribution of UCF’s Rosen College faculty, which represents the broad spectrum of the hospitality management industry, are well recognized and respected by their peers, making UCF’s Rosen College of Hospitality Management one of the most influential and cutting-edge voices in hospitality and tourism research and education.
Over the years, the College has been consistently ranked one of the top programs in research productivity and scholarly activities (Schmidgall, Woods, & Hardigree, 2007; Severt, Tesone, Bottorff & Carpenter, 2009) in the world by peer-reviewed professional publications. Their research contributions can be widely witnessed by top tier journal publications, conference presentations and industry consulting.
At this time, this collection contains metadata about each item, with pdfs available for select items.
Submissions from 2013
From Potential to Ability to Compete: Towards a Performance-based Tourism Competitiveness Index, Robertico R. Croes and Marketa Kubickova
The Relevance of Cultural Tourism as the Next Frontier for Small Island Destinations, Robertico R. Croes and Kelly J. Semrad
Exploring Pull Factor Influences at Campgrounds by RV Association Members, Jill Fjelstul
Public Health, Wellbeing and Tourism: Opportunities for the Branding of Tourism Destinations, Alan Fyall, Heather Hartwell, and Ann Hemingway
Meeting the Challenge of Assurance of Learning: Perspectives from Four Business Schools, Jane Whitney Gibson, Regina A. Greenwood, Bahaudin G. Mujtaba, Shelley R. Robbins, Julie A. Teahen, and Dana V. Tesone
Building Tourism and Wellbeing Policy: Engaging with the Public Health Agenda in the UK, Heather Hartwell, Ann Hemingway, Alan Fyall, Viachalsau Filimonau, Stacy Wall, and Neil Short
Financial performance and internationalization in the US restaurant industry: A simultaneous perspective and analysis, Conroy Hong Luan, Dipendra Singh, and Nan Hua
A Theoretical Framework of the Impact of Price Transparency on Pricing in the Lodging Industry, Nan Hua
Evidence of Franchising on Outperformance in the Restaurant Industry: A Long Term Analysis and Perspective, Nan Hua and Michael C. Dalbor
Benchmarking Firm Capabilities for Sustained Financial Performance in the U.S. Restaurant Industry, Nan Hua and Seoki Lee
An Empirical Framework of Financial Characteristics and Outperformance in Troubled Economic Times: Evidence from the Restaurant Industry, Nan Hua, Qu Xiao, and Elizabeth Yost
Enhancing Consumer–Brand Relationships on Restaurant Facebook Fan Pages: Maximizing Consumer Benefits and Increasing Active Participation, Juhee Kang, Liang Tang, and Ann Marie Fiore
Self-Congruity and Functional Congruity in Brand Loyalty, Juhee Kang, Liang Tang, and Ju Yup Lee
Attracting Local Guests to Resort Food and Beverage Operations: The Case of the Orlando Resort and Spa, Kevin Karson and Kevin Stephen Murphy
Hotel Employees' Perception of Green Practices, Sun-Hwa Kim and Youngsoo Choi
The Nation-Branding Legacy of the 2010 FIFA World Cup for South Africa, Brendon Knott, Alan Fyall, and Ian Jones
Campus Foodservice Attributes and their Effects on Customer Satisfaction, Image, and Word-of-mouth, David J. Kwun, Emily Ellyn, and Youngsoo Choi
A Blueprint/Model for Planning and Designing Staged-Authentic Heritage Attractions, Earney F. Lasten and Abraham Pizam
Generation Y: An Agenda for Future Visitor Attraction Research, Anna Leask, Alan Fyall, and Paul Barron
An Exploratory Study of Convention Destination Competitiveness from the Attendees’ Perspective: Importance-Performance Analysis and Repeated Measures of MANOVA, Jumyong (Stephen) Lee, Youngsoo Choi, and Deborah Breiter
Testing the Structure and Effects of Full Range Leadership Theory in the Context of China's Hotel Industry, Zhenpeng Luo, Youcheng Wang, and Einar Marnburg
Professional Associations and Members' Benefits: What's in It for Me?, Gergana Markova, Robert C. Ford, Duncan Dickson Ph.D., and Thomas M. Bohn
Communication, documentation, & HRM: The case of the non-compliant kitchen employee., Cynthia Mejia and Kelly Virginia Phelan
The Impact of Discounting Room Rates on In-House Restaurant Sales, Kevin Stephen Murphy, Kelly J. Semrad, and Elizabeth Yost
Using Local Cuisines when Promoting Small Caribbean Island Destinations, Fevzi Okumus, Gerald Kock, Michael Scantlebury, and Bendegul Okumus
Evolution of Research Journals in The Hospitality Field, Fevzi Okumus, Jingyan Liu, and Xinyuan Zhao
Revisit and Satiation Patterns: Are your restaurant customers satiated?, Jeong-Yeol Park and SooCheong (Shawn) Jang
Sunk Costs and Travel Cancellation: Focusing on Temporal Cost, Jeong-Yeol Park and SooCheong (Shawn) Jang
Why do Customers Switch? More Satiated or Less Satisfied, Jeong-Yeol Park and SooCheong (Shawn) Jang
The Industry Experience Gap: Hospitality Faculty Perceptions of the Importance of Faculty Industry Experience, Kelly Virginia Phelan, Cynthia Mejia, and Jean L. Hertzman
Divorce and Separation Rates among Hospitality Employees in the USA, Abraham Pizam
Fatal Injuries in Hospitality Establishments, Abraham Pizam
Hotel Online Privacy, Abraham Pizam
The Preferential Treatment of STEM Disciplines, Abraham Pizam
The Prevalence of Obesity among Foodservice Employees, Abraham Pizam
Forming a Long‐Term Industry‐University Partnership: The Case of Rosen College of Hospitality Management, Abraham Pizam, Fevzi Okumus, and Joe Hutchinson
Employee Performance Outcomes and Burnout Following the Presentation-of-Self in Customer-Service Contexts, Catherine Prentice, Po-Ju Chen, and Brian King
Restaurant Customers’ Perceptions of Noise and Their Satisfaction and Loyalty Behaviors, Carola Raab, Dina Marie V. Zemke, Jean L. Hertzman, and Dipendra Singh
The Force Field of Tourism, Jorge Ridderstaat, Robertico R. Croes, and Peter Nijkamp
Tourism and Long-run Economic Growth in Aruba, Jorge Ridderstaat, Robertico R. Croes, and Peter Nijkamp
Tourism Development, Quality of Life and Exogenous Shocks: A Systematic Framework., Jorge Ridderstaat, Robertico R. Croes, and Peter Nijkamp
Impacts of Seasonal Patterns of Climate on Recurrent Fluctuations in Tourism Demand: Evidence from Aruba, Jorge Ridderstaat, Marck Oduber, Robertico R. Croes, Peter Nijkamp, and Pim Martens
Complaint, Patience, and Neglect: Responses to a Dissatisfying Service Experience, Heejung Ro
The Use of Student Subjects in Hospitality Research: Insights from Subjective Knowledge, Heejung Ro and Marketa Kubickova
The Effects of Social Justice and Stigma-Consciousness on Gay Customers' Service Recovery Evaluation, Heejung Ro and Eric D. Olson
Community Basted Tourism: Finding the equilibrium in the COMCEC context, Asli D.A. Tasci, Kelly J. Semrad, and Semih S. Yilmaz
One Experience and Multiple Reviews: The Case of Upscale U.S. Hotels, Edwin Torres, Howard Adler, Xinran Lehto, Carl Behnke, and Li Miao
Examining Key Drivers of Customer Delight in a Hotel Experience: A Cross-Cultural Perspective, Edwin Torres, Xiaoxiao Fu, and Xinran Lehto
From Customer Satisfaction to Customer Delight: Creating a New Standard of Service for the Hotel Industry, Edwin Torres and Sheryl Kline
The Influences of Tourism Awareness on the Travel Patterns and Career Choices of High School Students in South Africa, Mathilda van Niekerk and Melville Saayman
Submissions from 2012
Examining the Determinants of Hotel Chain Expansion through International Franchising, Ilan Alon, Liqiang Ni, and Youcheng C. Wang
The Role of Demographics in Predicting e-Loyalty in Social Network Websites, Anil Bilgihan, Khaldoon Nusair, Fevzi Okumus, and Milos Bujisic
The Relationship Between Travel Constraints and Destination Image: A Case Study of Brunei, Huei-Ju Chen, Po-Ju Chen, and Fevzi Okumus
Application of Perception-Promotion Matrix Model: The case of Kaohsiung City, Huei-Ju Chen, Po-Ju Chen, and Ming-Hung Wang
Role of Intangible Assets in Foreign-Market Entry-Mode Decisions: A Longitudinal Study of American Lodging Firms, Gunae Choi and H.G. Parsa
An Empirical Study Of Hospitality Management Student Attitudes Toward Group Projects: Instructional Factors And Team Problems, Youngsoo Choi and Heejung Ro
Una Exploracion de la Potencial del Turismo en la Lucha contra la Pobreza en America Latina, Robertico Croes
Assessing Tourism Development from Sen’s Capability Approach, Robertico R. Croes
Discounting Works in the Hotel Industry: A Structural Approach to Understanding Why, Robertico R. Croes and Kelly J. Semrad
Does Discounting Work in the Lodging Industry?, Robertico R. Croes and Kelly J. Semrad
Examining the RV Travelers' Camping Experience: A Social Media Approach, Jill Fjelstul and Youcheng Wang
Managing the Innovation Co-creation Challenge: Lessons from Service Exemplars Disney and IKEA, Robert C. Ford, Bo Edvardsson, Duncan Dickson Ph.D., and Bo Enquist
Destination Collaboration: A Critical Review of Theoretical Approaches to A Multi-dimensional Phenomenon, Alan Fyall, Brian Garrod, and Youcheng Wang
Editorial, Alan Fyall, Brian Garrod, and Youcheng Wang
Kano's Model: An Integrative Review of Theory and Applications to the Field of Hospitality and Tourism, Amy Gregory and H.G. Parsa
Financial Characteristics and Outperformance: Evidence of a Contemporary Framework From the US Lodging Industry, Nan Hua, Khaldoon Nusair, and Arun Upneja
Brand Management in the Hospitality Industry, David J. Kwun
Eating-Out Motivations and Variety-Seeking Behavior: An Exploratory Approach on Loyalty Behavior, David J. Kwun, Joyce Hyunjoo Hwang, and Tae-Hee Kim
Managing Revenue in Scottish Visitor Attractions, Anna Leask, Alan Fyall, and Brian Garrod
Does Transformational Leadership Style Influence Employees’ Attitudes Toward Food Safety Practices?, Ji-Eun Lee, Barbara A. Almanza, SooCheong (Shawn) Jang, Douglas C. Nelson, and Richard F. Ghiselli
The Role Demographics Have on Customer Involvement in Obtaining a Hotel Discount and Implications for Hotel Revenue Management Strategy, Seung Hyun Lee, Billy Bai, and Kevin Stephen Murphy
Postcards as Representation of a Destination Image: The Case of Berlin, Ady Milman
Examining the Guest Experience in Themed Amusement Parks: Preliminary evidence from China, Ady Milman and Xu Li
Turismo y Agricultura. Un Modelo de "Alimentación Lenta" para la Promoción de Productos Agrícolas Locales por Medio del Turismo en Asistencia de los Menos Afortunados en Latinoamérica, Kevin Stephen Murphy, Robertico R. Croes, and Po-Ju Chen
The Role of Online Social Network Travel Websites in Creating Social Interaction for Gen Y Travelers, Khaldoon Nusair, Anil Bilgihan, and Fevzi Okumus
Generation Y Travelers’ Commitment to Online Social Network Websites, Khaldoon Nusair, Anil Bilgihan, Fevzi Okumus, and Cihan Cobanoglu
Cultural Tourism in Turkey: A Missed Opportunity, Fevzi Okumus, Umut Avci, Izzet Kilic, and Andrew Walls
Organizational-Level RFID Technology Adoption in the Hospitality Industry, Ahmet Ozturk, Radesh Palakurthi, and Murat Hancer
Psychographics: Static or Dynamic?, Jeong-Yeol Park and SooCheong (Shawn) Jang
Consumer Behaviour in Restaurants: Assessing the Importance of Restaurant Attributes in Consumer Patronage and Willingness to Pay, H.G. Parsa, Amy Gregory, John Self, and Kirti Dutta
Illicit Drug Use among Hospitality Employees, Abraham Pizam
Smoking Rates Among Hospitality Employees, Abraham Pizam
Hospitality Leadership College Programs: Competency Evolution or Transitional Terminology?, Dana V. Tesone
Management Training in Hospitality Schools: A Comparative Study of Instructional Methods, Dana V. Tesone
Mental Maturity and Workplace Motivation for Hospitality and Tourism Practitioners, Dana V. Tesone
Hospitality Industry Expectations of Entry-Level College Graduates: Attitude over Aptitude, Dana V. Tesone and Peter Ricci
Collaborative Marketing in a Regional Destination: Evidence from Central Florida, Youcheng Wang, Joe Hutchinson, Fevzi Okumus, and Sandra Naipaul
Submissions from 2011
Strategic orientation and performance of tourism firms: Evidence from a developing country, Umut Avci, Melih Madanoglu, and Fevzi Okumus
Strategic orientation and performance of tourism firms: Evidence from a developing country, Umut Avci, Melih Madanoglu, and Fevzi Okumus
Developing Effective Communication Strategies for the Spanish and Haitian-Creole-Speaking Workforce in Hotel Companies, Po-Ju Chen, Fevzi Okumus, Nan Hua, and Khaldoon Nusair
Developing Effective Communication Strategies for the Spanish and Haitian-Creole-Speaking Workforce in Hotel Companies, Po-Ju Chen, Fevzi Okumus, Nan Hua, and Khaldoon Nusair
Restaurant QSC Inspections and Financial Performance: An Empirical Investigation, Robin B. DiPietro, H.G. Parsa, and Amy Gregory
Restaurant QSC Inspections and Financial Performance: An Empirical Investigation, Robin B. DiPietro, H.G. Parsa, and Amy Gregory
Enhancing Customer Self-Efficacy in Co-producing Service Experiences, Robert C. Ford and Duncan Dickson Ph.D.
Enhancing Customer Self-Efficacy in Co-producing Service Experiences, Robert C. Ford and Duncan Dickson Ph.D.
Power Asymmetries in Tourism Distribution Channels, Robert C. Ford, Youcheng Wang, and Alex Vestal
Power Asymmetries in Tourism Distribution Channels, Robert C. Ford, Youcheng Wang, and Alex Vestal
Engaging Residents as Stakeholders of the Visitor Attraction, Brian Garrod, Alan Fyall, Anna Leask, and Elaine Reid
Engaging Residents as Stakeholders of the Visitor Attraction, Brian Garrod, Alan Fyall, Anna Leask, and Elaine Reid