The active research contribution of UCF’s Rosen College faculty, which represents the broad spectrum of the hospitality management industry, are well recognized and respected by their peers, making UCF’s Rosen College of Hospitality Management one of the most influential and cutting-edge voices in hospitality and tourism research and education.

Over the years, the College has been consistently ranked one of the top programs in research productivity and scholarly activities (Schmidgall, Woods, & Hardigree, 2007; Severt, Tesone, Bottorff & Carpenter, 2009) in the world by peer-reviewed professional publications. Their research contributions can be widely witnessed by top tier journal publications, conference presentations and industry consulting.

At this time, this collection contains metadata about each item, with pdfs available for select items.


Submissions from 2013

Online Experiences: Flow Theory, Measuring Online Customer Experience in e-Commerce and Managerial Implications for the Lodging Industry, Anil Bilgihan, Fevzi Okumus, Khaldoon Nusair, and Milos Bujisic

Co-production versus Co-creation: A process based Continuum in the Hotel Service Context, Prakash K. Chathoth, Gerardo R. Ungson, Levent Altinay, Robert Harrington, Fevzi Okumus, and Eric S.W. Chan

Mediating Perceived Travel Constraints: The Role of Destination Image, Po-Ju Chen, Nan Hua, and Youcheng Wang

The Effect of Information Technology Steering Committees on Perceived IT Management Sophistication in Hotels, Cihan Cobanoglu, Baker Ayoun, Daniel Connolly, and Khaldoon Nusair


Evaluation of tourism competitiveness and its effects on destination management: making a difference in Costa Rica?, Robertico Croes


Authenticity in Tourism in Small Island Destinations: the Residents’ Perspective, Robertico Croes, Seung Hyun Lee, and Eric D. Olson

Evaluando la competitividad del Turismo y sus efectos sobre gestión de los destinos: ¿Hacen una diferencia en el caso de Costa Rica?, Robertico R. Croes


Tourism Specialization and Economic Output in Small Islands, Robertico R. Croes

From Potential to Ability to Compete: Towards a Performance-based Tourism Competitiveness Index, Robertico R. Croes and Marketa Kubickova


The Relevance of Cultural Tourism as the Next Frontier for Small Island Destinations, Robertico R. Croes and Kelly J. Semrad


Exploring Pull Factor Influences at Campgrounds by RV Association Members, Jill Fjelstul

Public Health, Wellbeing and Tourism: Opportunities for the Branding of Tourism Destinations, Alan Fyall, Heather Hartwell, and Ann Hemingway


Meeting the Challenge of Assurance of Learning: Perspectives from Four Business Schools, Jane Whitney Gibson, Regina A. Greenwood, Bahaudin G. Mujtaba, Shelley R. Robbins, Julie A. Teahen, and Dana V. Tesone

Examining the Impact of Negative Attributes On Consumer Preference and Willingness to Pay in the Vacation Ownership Industry: A Conjoint Analysis, Amy Gregory

Building Tourism and Wellbeing Policy: Engaging with the Public Health Agenda in the UK, Heather Hartwell, Ann Hemingway, Alan Fyall, Viachalsau Filimonau, Stacy Wall, and Neil Short

Financial performance and internationalization in the US restaurant industry: A simultaneous perspective and analysis, Conroy Hong Luan, Dipendra Singh, and Nan Hua

A Theoretical Framework of the Impact of Price Transparency on Pricing in the Lodging Industry, Nan Hua

Evidence of Franchising on Outperformance in the Restaurant Industry: A Long Term Analysis and Perspective, Nan Hua and Michael C. Dalbor

Benchmarking Firm Capabilities for Sustained Financial Performance in the U.S. Restaurant Industry, Nan Hua and Seoki Lee

An Empirical Framework of Financial Characteristics and Outperformance in Troubled Economic Times: Evidence from the Restaurant Industry, Nan Hua, Qu Xiao, and Elizabeth Yost

Enhancing Consumer–Brand Relationships on Restaurant Facebook Fan Pages: Maximizing Consumer Benefits and Increasing Active Participation, Juhee Kang, Liang Tang, and Ann Marie Fiore

Self-Congruity and Functional Congruity in Brand Loyalty, Juhee Kang, Liang Tang, and Ju Yup Lee

Attracting Local Guests to Resort Food and Beverage Operations: The Case of the Orlando Resort and Spa, Kevin Karson and Kevin Stephen Murphy

Hotel Employees' Perception of Green Practices, Sun-Hwa Kim and Youngsoo Choi

The Nation-Branding Legacy of the 2010 FIFA World Cup for South Africa, Brendon Knott, Alan Fyall, and Ian Jones

Campus Foodservice Attributes and their Effects on Customer Satisfaction, Image, and Word-of-mouth, David J. Kwun, Emily Ellyn, and Youngsoo Choi

A Blueprint/Model for Planning and Designing Staged-Authentic Heritage Attractions, Earney F. Lasten and Abraham Pizam

Generation Y: An Agenda for Future Visitor Attraction Research, Anna Leask, Alan Fyall, and Paul Barron

An Exploratory Study of Convention Destination Competitiveness from the Attendees’ Perspective: Importance-Performance Analysis and Repeated Measures of MANOVA, Jumyong (Stephen) Lee, Youngsoo Choi, and Deborah Breiter

Testing the Structure and Effects of Full Range Leadership Theory in the Context of China's Hotel Industry, Zhenpeng Luo, Youcheng Wang, and Einar Marnburg

Professional Associations and Members' Benefits: What's in It for Me?, Gergana Markova, Robert C. Ford, Duncan Dickson Ph.D., and Thomas M. Bohn

Communication, documentation, & HRM: The case of the non-compliant kitchen employee., Cynthia Mejia and Kelly Virginia Phelan

The Impact of Discounting Room Rates on In-House Restaurant Sales, Kevin Stephen Murphy, Kelly J. Semrad, and Elizabeth Yost

Using Local Cuisines when Promoting Small Caribbean Island Destinations, Fevzi Okumus, Gerald Kock, Michael Scantlebury, and Bendegul Okumus

Evolution of Research Journals in The Hospitality Field, Fevzi Okumus, Jingyan Liu, and Xinyuan Zhao

Revisit and Satiation Patterns: Are your restaurant customers satiated?, Jeong-Yeol Park and SooCheong (Shawn) Jang

Sunk Costs and Travel Cancellation: Focusing on Temporal Cost, Jeong-Yeol Park and SooCheong (Shawn) Jang

Why do Customers Switch? More Satiated or Less Satisfied, Jeong-Yeol Park and SooCheong (Shawn) Jang

The Industry Experience Gap: Hospitality Faculty Perceptions of the Importance of Faculty Industry Experience, Kelly Virginia Phelan, Cynthia Mejia, and Jean L. Hertzman

Divorce and Separation Rates among Hospitality Employees in the USA, Abraham Pizam

Fatal Injuries in Hospitality Establishments, Abraham Pizam

Hotel Online Privacy, Abraham Pizam

The Preferential Treatment of STEM Disciplines, Abraham Pizam

The Prevalence of Obesity among Foodservice Employees, Abraham Pizam

Forming a Long‐Term Industry‐University Partnership: The Case of Rosen College of Hospitality Management, Abraham Pizam, Fevzi Okumus, and Joe Hutchinson

Employee Performance Outcomes and Burnout Following the Presentation-of-Self in Customer-Service Contexts, Catherine Prentice, Po-Ju Chen, and Brian King

Restaurant Customers’ Perceptions of Noise and Their Satisfaction and Loyalty Behaviors, Carola Raab, Dina Marie V. Zemke, Jean L. Hertzman, and Dipendra Singh


The Force Field of Tourism, Jorge Ridderstaat, Robertico R. Croes, and Peter Nijkamp

Tourism and Long-run Economic Growth in Aruba, Jorge Ridderstaat, Robertico R. Croes, and Peter Nijkamp

Tourism Development, Quality of Life and Exogenous Shocks: A Systematic Framework., Jorge Ridderstaat, Robertico R. Croes, and Peter Nijkamp

Impacts of Seasonal Patterns of Climate on Recurrent Fluctuations in Tourism Demand: Evidence from Aruba, Jorge Ridderstaat, Marck Oduber, Robertico R. Croes, Peter Nijkamp, and Pim Martens

Complaint, Patience, and Neglect: Responses to a Dissatisfying Service Experience, Heejung Ro

The Use of Student Subjects in Hospitality Research: Insights from Subjective Knowledge, Heejung Ro and Marketa Kubickova

The Effects of Social Justice and Stigma-Consciousness on Gay Customers' Service Recovery Evaluation, Heejung Ro and Eric D. Olson

Community Basted Tourism: Finding the equilibrium in the COMCEC context, Asli D.A. Tasci, Kelly J. Semrad, and Semih S. Yilmaz


One Experience and Multiple Reviews: The Case of Upscale U.S. Hotels, Edwin Torres, Howard Adler, Xinran Lehto, Carl Behnke, and Li Miao


Examining Key Drivers of Customer Delight in a Hotel Experience: A Cross-Cultural Perspective, Edwin Torres, Xiaoxiao Fu, and Xinran Lehto

From Customer Satisfaction to Customer Delight: Creating a New Standard of Service for the Hotel Industry, Edwin Torres and Sheryl Kline

The Influences of Tourism Awareness on the Travel Patterns and Career Choices of High School Students in South Africa, Mathilda van Niekerk and Melville Saayman

Submissions from 2012

Examining the Determinants of Hotel Chain Expansion through International Franchising, Ilan Alon, Liqiang Ni, and Youcheng C. Wang

The Role of Demographics in Predicting e-Loyalty in Social Network Websites, Anil Bilgihan, Khaldoon Nusair, Fevzi Okumus, and Milos Bujisic

The Relationship Between Travel Constraints and Destination Image: A Case Study of Brunei, Huei-Ju Chen, Po-Ju Chen, and Fevzi Okumus

Application of Perception-Promotion Matrix Model: The case of Kaohsiung City, Huei-Ju Chen, Po-Ju Chen, and Ming-Hung Wang

Role of Intangible Assets in Foreign-Market Entry-Mode Decisions: A Longitudinal Study of American Lodging Firms, Gunae Choi and H.G. Parsa

An Empirical Study Of Hospitality Management Student Attitudes Toward Group Projects: Instructional Factors And Team Problems, Youngsoo Choi and Heejung Ro


Una Exploracion de la Potencial del Turismo en la Lucha contra la Pobreza en America Latina, Robertico Croes


Assessing Tourism Development from Sen’s Capability Approach, Robertico R. Croes


Discounting Works in the Hotel Industry: A Structural Approach to Understanding Why, Robertico R. Croes and Kelly J. Semrad


Does Discounting Work in the Lodging Industry?, Robertico R. Croes and Kelly J. Semrad


Examining the RV Travelers' Camping Experience: A Social Media Approach, Jill Fjelstul and Youcheng Wang

Managing the Innovation Co-creation Challenge: Lessons from Service Exemplars Disney and IKEA, Robert C. Ford, Bo Edvardsson, Duncan Dickson Ph.D., and Bo Enquist

Destination Collaboration: A Critical Review of Theoretical Approaches to A Multi-dimensional Phenomenon, Alan Fyall, Brian Garrod, and Youcheng Wang

Editorial, Alan Fyall, Brian Garrod, and Youcheng Wang

Kano's Model: An Integrative Review of Theory and Applications to the Field of Hospitality and Tourism, Amy Gregory and H.G. Parsa

Financial Characteristics and Outperformance: Evidence of a Contemporary Framework From the US Lodging Industry, Nan Hua, Khaldoon Nusair, and Arun Upneja


Brand Management in the Hospitality Industry, David J. Kwun

Eating-Out Motivations and Variety-Seeking Behavior: An Exploratory Approach on Loyalty Behavior, David J. Kwun, Joyce Hyunjoo Hwang, and Tae-Hee Kim

Managing Revenue in Scottish Visitor Attractions, Anna Leask, Alan Fyall, and Brian Garrod

Does Transformational Leadership Style Influence Employees’ Attitudes Toward Food Safety Practices?, Ji-Eun Lee, Barbara A. Almanza, SooCheong (Shawn) Jang, Douglas C. Nelson, and Richard F. Ghiselli

The Role Demographics Have on Customer Involvement in Obtaining a Hotel Discount and Implications for Hotel Revenue Management Strategy, Seung Hyun Lee, Billy Bai, and Kevin Stephen Murphy

Postcards as Representation of a Destination Image: The Case of Berlin, Ady Milman

Examining the Guest Experience in Themed Amusement Parks: Preliminary evidence from China, Ady Milman and Xu Li


Turismo y Agricultura. Un Modelo de "Alimentación Lenta" para la Promoción de Productos Agrícolas Locales por Medio del Turismo en Asistencia de los Menos Afortunados en Latinoamérica, Kevin Stephen Murphy, Robertico R. Croes, and Po-Ju Chen

The Role of Online Social Network Travel Websites in Creating Social Interaction for Gen Y Travelers, Khaldoon Nusair, Anil Bilgihan, and Fevzi Okumus

Generation Y Travelers’ Commitment to Online Social Network Websites, Khaldoon Nusair, Anil Bilgihan, Fevzi Okumus, and Cihan Cobanoglu

Cultural Tourism in Turkey: A Missed Opportunity, Fevzi Okumus, Umut Avci, Izzet Kilic, and Andrew Walls


Organizational-Level RFID Technology Adoption in the Hospitality Industry, Ahmet Ozturk, Radesh Palakurthi, and Murat Hancer

Psychographics: Static or Dynamic?, Jeong-Yeol Park and SooCheong (Shawn) Jang

Consumer Behaviour in Restaurants: Assessing the Importance of Restaurant Attributes in Consumer Patronage and Willingness to Pay, H.G. Parsa, Amy Gregory, John Self, and Kirti Dutta

Illicit Drug Use among Hospitality Employees, Abraham Pizam

Smoking Rates Among Hospitality Employees, Abraham Pizam

Hospitality Leadership College Programs: Competency Evolution or Transitional Terminology?, Dana V. Tesone


Management Training in Hospitality Schools: A Comparative Study of Instructional Methods, Dana V. Tesone

Mental Maturity and Workplace Motivation for Hospitality and Tourism Practitioners, Dana V. Tesone


Hospitality Industry Expectations of Entry-Level College Graduates: Attitude over Aptitude, Dana V. Tesone and Peter Ricci

Collaborative Marketing in a Regional Destination: Evidence from Central Florida, Youcheng Wang, Joe Hutchinson, Fevzi Okumus, and Sandra Naipaul

Submissions from 2011

Strategic orientation and performance of tourism firms: Evidence from a developing country, Umut Avci, Melih Madanoglu, and Fevzi Okumus

Strategic orientation and performance of tourism firms: Evidence from a developing country, Umut Avci, Melih Madanoglu, and Fevzi Okumus

Developing Effective Communication Strategies for the Spanish and Haitian-Creole-Speaking Workforce in Hotel Companies, Po-Ju Chen, Fevzi Okumus, Nan Hua, and Khaldoon Nusair

Developing Effective Communication Strategies for the Spanish and Haitian-Creole-Speaking Workforce in Hotel Companies, Po-Ju Chen, Fevzi Okumus, Nan Hua, and Khaldoon Nusair