Submissions from 2011

Developing Effective Communication Strategies for the Spanish and Haitian-Creole-Speaking Workforce in Hotel Companies, Po-Ju Chen, Fevzi Okumus, Nan Hua, and Khaldoon Nusair

Restaurant QSC Inspections and Financial Performance: An Empirical Investigation, Robin B. DiPietro, H.G. Parsa, and Amy Gregory

Enhancing Customer Self-Efficacy in Co-producing Service Experiences, Robert C. Ford and Duncan Dickson Ph.D.

Power Asymmetries in Tourism Distribution Channels, Robert C. Ford, Youcheng Wang, and Alex Vestal


The Singularity of Puppies, Michael Furlong

Engaging Residents as Stakeholders of the Visitor Attraction, Brian Garrod, Alan Fyall, Anna Leask, and Elaine Reid

Film-Induced Tourism as a Vehicle For Destination Marketing: Is it Worth the Efforts?, Jeeyeon (Jeannie) Hahm and Youcheng Wang


Discovering Choices: The Web Scale Discovery Marketplace, Athena Hoeppner


What's in the Web Scale Discovery Fruit Basket: Abstract, Athena Hoeppner


A Web Scale Discover Refresher, Athena Hoeppner and Linda Gibson-Young


eResource Access Support: Go Team, Athena Hoeppner and Ying Zhang

Do Investors Reward Restaurant Firms That Go Abroad?, Nan Hua and Arun Upneja

Self-Monitoring, Dining Companions and the Usage of Alternative Currencies, Hsin-Hui Hu and H.G. Parsa

Using Service Blueprinting to Analyze Restaurant Service Efficiency, Emily Hummel and Kevin Stephen Murphy

Estimating Cashflow-at-Risk (CFaR): A Comparables Approach for Restaurant Firms, SooCheong (Shawn) Jang, Kwangmin Park, and Ji-Eun Lee

The Hidden Effect of Intangible Financial Information on the Market Value of Hospitality Firms in the United States, Ji-Eun Lee and Richard F. Ghiselli

Measuring the Effectiveness of US Official State Tourism Website, Xu Li and Youcheng Wang

China in the Eyes of Western Travelers as Represented in Travel Blogs, Xu Li and Youcheng C. Wang


The CASAS (Cultures and Species Abjectly Sacrificed) Project, Barry J. Mauer

The Symbolic Role of Postcards in Representing a Destination Image: The Case of Alanya, Turkey, Ady Milman

An Exploratory Study of Global Issues Impacting the Future of Tourism in Aruba, Kevin Stephen Murphy

Introducing Flow Theory to Explain the Interactive Online Shopping Experience in a Travel Context, Khaldoon Nusair and H.G. Parsa

The Effect of Demographics on Job Satisfaction: A Study of Hotel Managers in Turkey, Ahmet Ozturk and Murat Hancer

Why Restaurants Fail? Part II - The Impact of Affiliation, Location, and Size on Restaurant Failures: Results from a Survival Analysis, H.G. Parsa, John Self, Sandra Sydnor-Busso, and Hae Jin Yoon

Menu Labeling: The New Trend, Abraham Pizam

Opaque Selling in the Hotel Industry: Is it Good for Everyone?, Abraham Pizam

Service Orientation in the Hospitality Context, Abraham Pizam

The Return of the Fifth Marketing Mix P, Abraham Pizam

Moderator and Mediator Effects in Hospitality Research, Heejung Ro

Student Team Project: Gender Differences in Team Project Experience and Attitudes Toward Team-Based Work, Heejung Ro and Youngsoo Choi

Customer Opportunistic Complaints Management: A Critical Incident Approach, Heejung Ro and June Wong

Hospitality Managers’ Price-Ending Beliefs: A Survey and Applications, Robert M. Schindler, H.G. Parsa, and Sandra Naipaul

Evaluation of Segment Attractiveness by Risk-Adjusted Market Potential, Amir Shani, Arie Reichel, and Robertico R. Croes

Cognition and Affect Interplay: A Framework for the Tourist Vacation Decision-Making Process, Andrew Walls, Fevzi Okumus, and Youcheng C. Wang

Understanding the Consumer Experience: An Exploratory Study of Luxury Hotels, Andrew Walls, Fevzi Okumus, Youcheng Wang, and David J. Kwun

A Little More Noise and a Little Less Conversation? Ambient Noise in Restaurants, Dina Marie V. Zemke, Jean L. Hertzman, Carola Raab, and Dipendra Singh

Submissions from 2010

A Fundamental Exploration of Administrative Views of Hospital Hospitality and Service Excellence, Taryn Aiello, Denver Severt, Paul D. Rompf, and Deborah Breiter

Mystery shopper motivations: A grounded theory analysis, Pamela Allison, Denver Severt, and Duncan R. Dickson

Franchise partner selection decision making, Levent Altinay and Fevzi Okumus

Insight into amusement park ride and device safety in the United States, Brian Avery and Duncan R. Dickson

Customer mistreatment: A test of the triangle model, Mary Bardes, Robert C. Ford, Duncan R. Dickson, and Robert Folger

Information technology and competitive advantage in hotel companies, Anil Bilgihan, Fevzi Okumus, Khaldoon Nusair, and David Joon-Wuk Kwun


Measuring and Explaining Competitiveness in the Context of Small Island Destinations, Robertico R. Croes


The Value of Destination Loyalty: Myth or Reality?, Robertico R. Croes, Amir Shani, and Andrew Walls

An HR Perspective: The Global Hunt for Talent in the Digital Age, Duncan Dickson Ph.D. and Khaldoon Nusair

Key Issues for ICT Applications: Impacts and Implications for Hospitality Operations., Robin B. DiPietro and Youcheng C. Wang


Quick Articles: Embedding Federated Search into the OPAC, Josh Greben and Athena Hoeppner

Towards a Functional Model of Website Evaluation: A Case Study of Casual Dining Restaurants, Amy Gregory, Youcheng C. Wang, and Robin B. DiPietro

Corporate Social Responsibility: What the Top Three Theme Parks in Orlando Reporting?, Judy Holcomb, Fevzi Okumus, and Anil Bilgihan

Forces Driving the Growth of the Restaurant Industry in the USA, Nan Hua and Amanda Templeton

Can We See the Intangibles? Valuation of Intangible Assets for Publicly Traded Hotel Firms in the United States., Nan Hua and Arun Upneja

The Influence of a Film on Destination Image and the Desire to Travel: A Cross Cultural Perspective, Simon Hudson, Youcheng Wang, and Sergio Moreno Gil

The Dynamics of Green Restaurant Patronage, Hsin-Hui Hu, H.G. Parsa, and John Self

The Impact of Satisfaction Judgment on Behavioral Intentions: An Investigation of Golf Travelers, Joe Hutchinson, Youcheng C. Wang, and Fujun Lai

Online Social Networking: Redefining the Human Web, Michael L. Kasavana, Khaldoon Nusair, and Katherine Teodosic

Determining the Timeshare Owner-Heritage/Cultural Tourist Connection, Tammie Kaufman and Michael Scantlebury

A Historical Perspective and Empirical Analysis on Development of Theme Parks in Japan, Seiji Kawamura and Tadayuki Hara

The New Generation in the Industry: Hospitality/Tourism Students' Career Preferences, Sources of Influence and Career Choice Factors, BeomCheol Peter Kim, Ken W. McCleary, and Tammie Kaufman

Examining the Tourism Distribution Channel: Evolution and Transformation, John Kracht and Youcheng C. Wang

Effects of Campus Foodservice Attributes on Perceived Value, Satisfaction, and Consumer Attitude: A Gender-Difference Approach, David J. Kwun

How Extended Hotel Brands Affect the Lodging Portfolio?, David J. Kwun

Increasing Student Learning in the Classroom through Experiential Learning Programs outside the Classroom, Scott Lee and Duncan Dickson Ph.D.

Evaluating the Effectiveness of Destination Marketing Organisations' Websites: Evidence from China, Xu Li and Youcheng C. Wang

The Role of Self-Service Technologies in Restoring Justice, Anna S. Mattila, Wonae Cho, and Heejung Ro

A Comparative Analysis of Thai Residents' Perception of Tourism’s Impacts, Siriporn McDowall and Youngsoo Choi

Thailand’s Destination Image through the Eyes of Its Citizens, Siriporn McDowall and Youngsoo Choi

The Contribution of Theme Park and Attractions to the Social and Economic Sustainability of Destinations, Ady Milman, Fevzi Okumus, and Duncan Dickson Ph.D.

Does Mandatory Food Safety Training and Certification for Restaurant Employees Improve Inspection Outcomes?, Kevin S.W. Murphy, Robin B. DiPietro, Gerald Kock, and Jumyong (Stephen) Lee

Human Resource Management High Performance Work Practices and Contextual Setting, Does Industry Matter? A Comparison of the U.S. Restaurant Sector to the Manufacturing Industry., Kevin S.W. Murphy and John A. Williams

A Conceptual Framework of Relationship Commitment: E-Travel Agencies, Khaldoon Nusair, Nan Hua, and Xu Li

Effect of Price Discount Frames and Levels on Consumers' Perceptions in Low‐End Service Industries, Khaldoon Khal Nusair, Hae Jin Yoon, Sandra Naipaul, and H. G. Parsa

Alcoholism Among Hospitality Employees, Abraham Pizam

Creating Memorable Experiences, Abraham Pizam

Virtual Meetings: If You Can’t Fight Them, Join Them, Abraham Pizam


Ecotourists' Loyalty: Will They Tell About the Destination or Will They Return?, Manuel Antonio Rivera and Robertico R. Croes

Empowerment in Hospitality Organizations: Customer Orientation and Organizational Support, Heejung Ro and Po-Ju Chen

Have Human Resource Information Systems Evolved into Internal e‐Commerce?, Amir Shani and Dana V. Tesone

Sequential Impact of General Interest Rate Changes on the Interest Expense of Publicly Traded Restaurant Firms, Arun Upneja, Michael C. Dalbor, and Nan Hua

Increased Interest Expense and Management's Expense Preference Behaviour of Publicly-Traded Restaurant Firms, Arun Upneja, Michael C. Dalbor, Nan Hua, and Toni Repetti

An Epistemological View of Consumer Experiences, Andrew Walls, Fevzi Okumus, Youcheng C. Wang, and David J. Kwun

Price Formats, Discounts, and Consumers' Perceptions: A Comparison Between Hospitality and Non-Hospitality Industries, Hae Jin Yoon, Khaldoon Nusair, H.G. Parsa, and Sandra Naipaul

Submissions from 2009

Transition from individual learning to organizational learning in tourism organizations, Umut Avci, Fevzi Okumus, and Izzet Kilinc

Differences Between Male and Female Sport Event Tourists: A Qualitative Study, Po-Ju Chen

Comparison of Hospitality Practitioners and Student/Practitioner Work Values, Po-Ju Chen and Dana V. Tesone

Consumers' Environmental Concerns and Behavior in the Lodging Industry: A Comparison Between the United States and Greece, Gunae Choi, H. G. Parsa, Marianna Sigala, and Sanjay Putrevu

A Case Study into the Benefits of Management Training Programs: Impacts on Hotel Employee Turnover and Satisfaction Level, Youngsoo Choi and Duncan R. Dickson

Assessing the Web-Based Destination Marketing Activities: A Relationship Marketing Perspective, Liza M. Cobos, Youcheng Wang, and Fevzi Okumus

More Marketing Expenditures, Better Hotel Financial Performance?, Nan Hua, John O'Neill, and Anna S. Mattila

Corporate Social Responsibility and Financial Performance: A Snapshot from the Lodging and Gaming Industries, Leonard A. Jackson and Nan Hua

Corporate Social Responsibility and Financial Performance: A Typology for Service Industries., Leonard A. Jackson and H.G. Parsa

The Joint Effects of Service Failure Mode, Recovery Effort and Gender on Customers’ Post-recovery Satisfaction, Anna S. Mattila, Wonae Cho, and Hee Jung Ro

An Analysis of International Tourism Development in Thailand: 1994-2007, Siriporn McDowall and Youcheng Wang

Dimensions of a High Performance Management System: an Exploratory Study of the U.S. Casual Restaurant Segment, Kevin Murphy and Michael Olsen

An Exploratory Case Study of Factors That Impact the Turnover Intentions and Job Satisfaction of Multi-Unit Managers in the Casual Theme Segment of the US Restaurant Industry, Kevin S.W. Murphy, Robin B. DiPietro, Manuel Antonio Rivera, and Christopher C. Muller

The Research Design Used to Develop a High Performance Management System Construct for U.S. Restaurant Managers, Kevin S.W. Murphy and Suzanne Murrmann

Entrepreneurship and Leadership in Hospitality: Insights and Implications for Hospitality and Tourism Education – Mr. Harris Rosen in conversation with Drs. Sandra Naipaul and Youcheng Wang, Sandra Naipaul and Youcheng Wang

Collaborative Destination Marketing: A Case Study of A Tri-County Agri-Tourism Destination in Ohio, Sandra Naipaul, Youcheng Wang, and Fevzi Okumus

Regional Destination Marketing: A Collaborative Approach, Sandra Naipaul, Youcheng Wang, and Fevzi Okumus

Comparative Assessment of Structural Equation Modeling and Multiple Regression Research Methodologies: E-commerce Context, Khaldoon Khal Nusair and Nan Hua

Defining Hospitality: A Discussion of Pedagogical and Research Implications, Michael Ottenbacher, Robert Harrington, and H. G. Parsa