Submissions from 2016
Customer and Employee Incivility and Its Causal Effects in the Hospitality Industry, Edwin N. Torres, Mathilda van Niekerk, and Marissa Orlowski
Business, Technology, and Marketing Trends Influencing the Financial Performance of The Hotel Industry, Mathilda van Niekerk
Improving Consumer Commitment Through the Integration of Self-service Technologies: A Transcendent Consumer Experience Perspective, Wei Wei, Edwin N. Torres, and Nan Hua
Market accessibility and hotel prices in the Caribbean: The moderating effect of quality-signaling factors, Yang Yang, Noah J. Mueller, and Robertico Croes
Conditions Associated with Increased Risk of Fraud: A Model for Publicly Traded Restaurant Companies, Elizabeth Yost and Robertico Croes
Submissions from 2015
Who are the bulls and bears in global lodging markets?, Albert Barreda and M. Kizildag
Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews, Katerina Berezina, Anil Bilgihan, Cihan Cobanoglu, and Fevzi Okumus
Consumer Perception of Knowledge-Sharing in Travel-Related Online Social Networks, Anil Bilgihan, Albert A. Barreda, Fevzi Okumus, and Khaldoon Nusair
Generating Brand Awareness in Online Social Networks, Anil Bilgihan, Khaldoon Nusair, Albert Barreda, and Fevzi Okumus
Applying flow theory to booking experiences: An integrated model in an online service context, Anil Bilgihan, Khaldoon Nusair, Fevzi Okumus, and Cihan Cobanoglu
User Experience in the Discovery Ecosystem: Morning Wokshop, Rebecca Blackiston, Athena Hoeppner, and Eric Frierson
The Discovery Ecosystem: Upgrading the User Experience, Rebecca Blakiston, Athena Hoeppner, Christopher Spalding, and Kristian Serrano
The Discovery Ecosystem: Upgrading the User Experience, Rebecca Blakiston, Athena Hoeppner, Christopher Spalding, and Kristian Serrano
Measuring Restaurant Patron's Perceptions and Expectations: An Importance-performance Analysis Using the DinEX Model, Diego Bufquin, Charles G. Partlow, and Robin B. DiPietro
College students' decision-making for study abroad - Anecdotes from a U.S. hospitality and tourism internship program in China, Liping A. Cai, Wei Wei, Ying Lu, and Jonathon J. Day
Digital Marketing Technologies and New Markets: From Embryonic Markets to Digital Marketing, Antonia Correia, Metin Kozak, Alan Fyall, and Juergen Gnoth
Poverty Alleviation through Tourism Development: A Comprehensive and Integrated Approach, Robertico Croes and Manuel Rivera
Tourism and Human Development, Robertico Croes and Manuel A. Rivera
Applying RDA to CONTENTdm & Islandora, Sai Deng
Redefining scholarly services in a research lifecycle, Sai Deng and Lee Dotson
Applying RDA to digital resources metadata, Sai Deng and Peter Spyers-Duran
Data Management Plans, Lee Dotson
Meet STARS (and Learn How to Become Part of the Growing Constellation!), Lee Dotson
Data Management Planning & Support: The Libraries Perspective, Lee Dotson and Joel Lavoie
STARS presentation for Faculty Senate, Lee Dotson and Sarah Norris
Individual Differences in Digital Badging: Do Learner Characteristics Matter?, Joey R. Fanfarelli and Thomas Rudy McDaniel
Medulla: A 2D sidescrolling platformer game that teaches basic brain structure and function, Joey R. Fanfarelli and Stephanie Vie
Hacking Discovery for Better UX: Afternoon Workshop, Eric Frierson, Athena Hoeppner, and Joe Marquez
A Confucian Analysis of Chinese Tourists' Motivations, Xiaoxiao Fu, Liping A. Cai, and Xinran Lehto
A Portrait of John Fletcher: From Bangor to Bournemouth … via the South Pacific, Alan Fyall
Examining the Effects of Vacation Ownership Product Attributes on Customer Satisfaction: An Investigation of Product Purchase and Use, Amy Gregory, H.G. Parsa, Khaldoon Nusair, David J. Kwun, and Sanjay Putrevu
The Relationship Between Sense of Community and Satisfaction on Future Intentions to Attend an Association's Annual Meeting, Jeeyeon (Jeannie) Hahm, Deborah Breiter, Kimberly Severt, Youcheng Wang, and Jill Fjelstul
Food Safety Inspections Results: A Comparison of Ethnic-Operated Restaurants to Non-Ethnic-Operated Restaurants, Kimberly J. Harris, Kevin Stephen Murphy, Robin B. DiPietro, and Gretchen L. Rivera
Discovery Systems: Connecting the 21st Century Academic User to Content, Athena Hoeppner
e-Resources Pain Management, Athena Hoeppner
Variations on Embedding Discovery, Athena Hoeppner
Dr. Shibblelove: How I Learned to Stop Worrying and Implement Single-Sign On, Athena Hoeppner and Adam Traub
Environmental Rankings and Financial Performance: An Analysis of Firms in the U.S. Food and Beverage Supply Chain, Leonard A. Jackson and Dipendra Singh
Social Servicescape: The Impact of Social Factors on Restaurant Image and Behavioral Intentions, Yeajin Jang, Heejung Ro, and Tae-Hee Kim
“Chippy Bits Periodicals” and the Middlebrow: Holbrook Jackson, T. P.'s Weekly (1902–1916) and To-day (1917–1923), Louise Kane
Understanding Customers’ Healthy Food Choices at Casual Dining Restaurants: Using the Value-Attitude-Behavior Model, Juhee Kang, Jinhyun Jun, and Suan Wohlsdorf-Arendt
Recollection of the Sea Cruise: The Role of Cruise Photos and Other Passengers on the Ship, Juhee Kang, Aikaterini Manthiou, Insin Kim, and Sunghyup Sean Hyun
Restaurant Brand Pages on Facebook: Do Active Member Participation and Monetary Sales Promotions Matter?, Juhee Kang, Liang Tang, and Ann Marie Fiore
Gender Dynamics from an Arab Perspective: Intercultural Service Encounters, Marryam Khan, Heejung Ro, Amy Gregory, and Tadayuki Hara
Financial leverage phenomenon in hospitality industry sub-sector portfolios, Murat Kizildag
The Nation Branding Opportunities Provided by a Sport Mega-event: South Africa and the 2010 FIFA World Cup, Brendon Knott, Alan Fyall, and Ian Jones
Competitive Intelligence Practices in Hotels, Mehmet Ali Koseoglu, Gary Ross, and Fevzi Okumus
Generation Y: Market Opportunity or Marketing Challenge – Strategies to Engage Generation Y in the UK Attractions’ Sector, Anna Leask, Alan Fyall, and Paul Barron
Exploring the Role Of Human Judgment in Making Discount Decisions in the Lodging Industry, Seung Hyan Lee, Robertico R. Croes, and Manuel Antonio Rivera
Moderating Impacts of Transaction Utility on Relationships Among Price, Quality, and Value, Seung Hyan Lee and Ji-Eun Lee
Market-Oriented Destination Marketing: An Operationalization, Nathaniel D. Line and Youcheng Wang
Present and Future Website Marketing Activities in the US Hotels: Change Propensity Analysis, Xu Li, Youcheng Wang, and Yixiu Yu
How Is Leadership Related to Employee Self-concept?, Zhenpeng Lou, Youcheng Wang, Einar Marnburg, and Torvald Øgaard
Investigating the Effects of Memorable Experiences: an Extended Model of Script Theory, Aikaterini Manthiou, Juhee Kang, Lanlung Chiang, and Liang Tang
The Incorporation of Consumer Experience into the Branding Process: An Investigation of Name-Brand Hotels, Aikaterini Manthiou, Juhee Kang, and Norzuwana Surmajan
Deadly Delusions, Part 3: The Roots of Denial, Barry J. Mauer
Deadly Delusions, Part 4: Smart Idiots, Barry J. Mauer
Teaching the Repulsive Memorial, Barry J. Mauer, John Venecek, Valerie Kasper, Patricia Carlton, Amy Larner Giroux, and Marcy Galbreath
To Embargo or Not to Embargo?: The Impact of Updating Embargo Options for Undergraduate Theses, Sarah A. Norris
Factors affecting the acceptance of smartphone diet applications, Bendegul Okumus, Anil Bilgihan, and Ahmet B. Ozturk
Typology of Gay Consumers’ Interaction Styles on Complaining Propensity, Eric D. Olson and Heejung Ro
The relationship between local residents’ perceptions of tourism and their happiness: a case of Kusadasi, Turkey, Ahmet B. Ozturk, Ozgur Ozer, and Ugur Caliskan
The Effects of Demographics and Past Experience on RFID Technology Acceptance in the Hospitality Industry, Ahmet Ozturk and Murat Hancer
You Got a Free Upgrade? What About Me? The Consequences of Unearned Preferential Treatment, Jeong-Yeol Park and SooCheong (Shawn) Jang
What They Expect and Why We Should Care: Students’ Perspectives on Hospitality Faculty Industry Experience, Kelly Virginia Phelan and Cynthia Mejia
Customer saboteurs or “badvocates”, Abraham Pizam
Hotel Loyalty Programs: The Halo Effect, Abraham Pizam
Is Empathy Essential for High-Quality Customer Service?, Abraham Pizam
Is the Foodservice Industry Composed of Only Low-Paid and Unskilled Jobs?, Abraham Pizam
Lifestyle Hotels: Consistency and Uniformity vs. Individuality and Personalization, Abraham Pizam
Luxurious Physical Environment and High-Quality of Service: Do they Always Go Hand in Hand?, Abraham Pizam
Salaries and Wages in the U.S. Lodging Industry; Are They as Low as the General Perception?, Abraham Pizam
Transgressions and Misconducts in Hospitality Research, Abraham Pizam
Customer Satisfaction and Its Measurement in Hospitality Enterprises: A Revisit and Update, Abraham Pizam, Valeriya Shapoval, and Tayloer Ellis
The Role of Business Agreements in Defining Textbook Affordability and Digital Materials: A Document Analysis, John Raible and Aimee deNoyelles
Pricing Strategies for Resort Fees: Consumer Preferences Favor Simplicity, Toni Repetti, Susan Roe, and Amy Gregory
The link between money supply and tourism demand cycles: A case study of two Caribbean destinations, Jorge Ridderstaat and Robertico Croes
Tourism development and happiness: A residents’ perspective, Manuel A. Rivera, Robertico R. Croes, and Seung Hyan Lee
Advances in Hospitality Research: "From Rodney Dangerfield to Aretha Franklin", Manuel A. Rivera and Abraham Pizam
The five E's in festival experience in the context of Gen Y: Evidence form a small island destination, Manuel Rivera, Kelly Semrad, and Robertico Croes
Silent Voices: Nonbehavioral Reactions to Service Failures, Heejung Ro and Anna S. Mattila
ILL Data Drives Technical Services Projects, Kristine Shrauger, Cara Mia Calabrese, and Peter Spyers-Duran
Why is Fast Casual Winning?, Ekaterina Sorokina and Kevin Stephen Murphy
A FUN-SCALE for Understanding the Hedonic Value of a Product: The Destination Context, Asli D.A. Tasci and Yong Jae Ko
Travel Needs Revisted, Asli D.A. Tasci and Yong Jae Ko
The Use of Consumer-Generated Feedback in the Hotel Industry: Current Practices and Their Effects on Quality, Edwin Torres, Howard Adler, Carl Behnke, Li Miao, and Xinran Lehto
Consumer Reviews and the Creation of Booking Transaction Value: Lessons from the Hotel Industry, Edwin N. Torres, Dipendra Singh, and April Robertson-Ring
Destination Service Quality, Affective Image and Revisit Intention: The Moderating Role of Past Experience, Cevat Tosun, Bekir Bora Dedeoglu, and Alan Fyall
Impact of Rural Tourism Development on Subjective Well-Being Rural Chinese Woman, Yixiao Xiang, Dong Isbister, and Fevzi Okumus
Does Size Matter? Corporate Social Responsibility and Firm Performance in the Restaurant Industry, Hyewon Youn, Nan Hua, and Seoki Lee
Bridging the gap between library services in academic libraries worldwide: A visiting librarian model, Ying Zhang, Sai Deng, and Jing Xu
Submissions from 2014
Assessing and Analyzing Internal Control Practices in the Lodging Industry, Katerina Annaraud, Dipendra Singh, and Heather Lively
Engaging the Multi-generational Workforce in Tourism and Hospitality, Paul Barron, Anna Leask, and Alan Fyall
Are Hospitality Industry IPO Stock Returns Predictable?, Richard Borghesi, Katerina Annaraud, and Dipendra Singh
The Next Phase, Matt Borg and Athena Hoeppner
It Doesn't Take a Rocket Scientist: Navigating the Universe of Theses and Dissertations at the University of Central Florida, Kerri Bottorff and Lee Dotson
The Application of Revenue Management in Beverage Operations, Milos Bujisic, J. Hutchinson, and F. Bilgihan
The Effect of Ambiance, Food, and Service Quality on Restaurant Customer Behavioural Intentions, Milos Bujisic, Joe Hutchinson, and H. G. Parsa
What Drives Employees’ Intentional to Implement Green Practices in Hotels? The Role of Knowledge, Awareness, Concern and Ecological Behaviour, Eric S.W. Chan, Alice H.Y. Hon, Wilco Chan, and Fevzi Okumus
Strategic Match of Athlete Endorsement in Global Markets: An Associative Learning Perspective, Yonghwan Chang, Yong Jae Ko, Asli D.A. Tasci, Akiko Arai, and Taehee Kim