Submissions from 2015

A Portrait of John Fletcher: From Bangor to Bournemouth … via the South Pacific, Alan Fyall

Examining the Effects of Vacation Ownership Product Attributes on Customer Satisfaction: An Investigation of Product Purchase and Use, Amy Gregory, H.G. Parsa, Khaldoon Nusair, David J. Kwun, and Sanjay Putrevu

The Relationship Between Sense of Community and Satisfaction on Future Intentions to Attend an Association's Annual Meeting, Jeeyeon (Jeannie) Hahm, Deborah Breiter, Kimberly Severt, Youcheng Wang, and Jill Fjelstul

Food Safety Inspections Results: A Comparison of Ethnic-Operated Restaurants to Non-Ethnic-Operated Restaurants, Kimberly J. Harris, Kevin Stephen Murphy, Robin B. DiPietro, and Gretchen L. Rivera


Discovery Systems: Connecting the 21st Century Academic User to Content, Athena Hoeppner


e-Resources Pain Management, Athena Hoeppner


Variations on Embedding Discovery, Athena Hoeppner


Dr. Shibblelove: How I Learned to Stop Worrying and Implement Single-Sign On, Athena Hoeppner and Adam Traub

Environmental Rankings and Financial Performance: An Analysis of Firms in the U.S. Food and Beverage Supply Chain, Leonard A. Jackson and Dipendra Singh

Social Servicescape: The Impact of Social Factors on Restaurant Image and Behavioral Intentions, Yeajin Jang, Heejung Ro, and Tae-Hee Kim


“Chippy Bits Periodicals” and the Middlebrow: Holbrook Jackson, T. P.'s Weekly (1902–1916) and To-day (1917–1923), Louise Kane

Understanding Customers’ Healthy Food Choices at Casual Dining Restaurants: Using the Value-Attitude-Behavior Model, Juhee Kang, Jinhyun Jun, and Suan Wohlsdorf-Arendt

Recollection of the Sea Cruise: The Role of Cruise Photos and Other Passengers on the Ship, Juhee Kang, Aikaterini Manthiou, Insin Kim, and Sunghyup Sean Hyun

Restaurant Brand Pages on Facebook: Do Active Member Participation and Monetary Sales Promotions Matter?, Juhee Kang, Liang Tang, and Ann Marie Fiore

Gender Dynamics from an Arab Perspective: Intercultural Service Encounters, Marryam Khan, Heejung Ro, Amy Gregory, and Tadayuki Hara

Financial leverage phenomenon in hospitality industry sub-sector portfolios, Murat Kizildag

The Nation Branding Opportunities Provided by a Sport Mega-event: South Africa and the 2010 FIFA World Cup, Brendon Knott, Alan Fyall, and Ian Jones

Competitive Intelligence Practices in Hotels, Mehmet Ali Koseoglu, Gary Ross, and Fevzi Okumus

Generation Y: Market Opportunity or Marketing Challenge – Strategies to Engage Generation Y in the UK Attractions’ Sector, Anna Leask, Alan Fyall, and Paul Barron

Exploring the Role Of Human Judgment in Making Discount Decisions in the Lodging Industry, Seung Hyan Lee, Robertico R. Croes, and Manuel Antonio Rivera

Moderating Impacts of Transaction Utility on Relationships Among Price, Quality, and Value, Seung Hyan Lee and Ji-Eun Lee

Market-Oriented Destination Marketing: An Operationalization, Nathaniel D. Line and Youcheng Wang

Present and Future Website Marketing Activities in the US Hotels: Change Propensity Analysis, Xu Li, Youcheng Wang, and Yixiu Yu

How Is Leadership Related to Employee Self-concept?, Zhenpeng Lou, Youcheng Wang, Einar Marnburg, and Torvald Øgaard

Investigating the Effects of Memorable Experiences: an Extended Model of Script Theory, Aikaterini Manthiou, Juhee Kang, Lanlung Chiang, and Liang Tang

The Incorporation of Consumer Experience into the Branding Process: An Investigation of Name-Brand Hotels, Aikaterini Manthiou, Juhee Kang, and Norzuwana Surmajan


Deadly Delusions, Part 3: The Roots of Denial, Barry J. Mauer

Deadly Delusions, Part 4: Smart Idiots, Barry J. Mauer

Teaching the Repulsive Memorial, Barry J. Mauer, John Venecek, Valerie Kasper, Patricia Carlton, Amy Larner Giroux, and Marcy Galbreath


To Embargo or Not to Embargo?: The Impact of Updating Embargo Options for Undergraduate Theses, Sarah A. Norris

Factors affecting the acceptance of smartphone diet applications, Bendegul Okumus, Anil Bilgihan, and Ahmet B. Ozturk

Typology of Gay Consumers’ Interaction Styles on Complaining Propensity, Eric D. Olson and Heejung Ro

The relationship between local residents’ perceptions of tourism and their happiness: a case of Kusadasi, Turkey, Ahmet B. Ozturk, Ozgur Ozer, and Ugur Caliskan

The Effects of Demographics and Past Experience on RFID Technology Acceptance in the Hospitality Industry, Ahmet Ozturk and Murat Hancer

You Got a Free Upgrade? What About Me? The Consequences of Unearned Preferential Treatment, Jeong-Yeol Park and SooCheong (Shawn) Jang

What They Expect and Why We Should Care: Students’ Perspectives on Hospitality Faculty Industry Experience, Kelly Virginia Phelan and Cynthia Mejia

Customer saboteurs or “badvocates”, Abraham Pizam

Hotel Loyalty Programs: The Halo Effect, Abraham Pizam

Is Empathy Essential for High-Quality Customer Service?, Abraham Pizam

Is the Foodservice Industry Composed of Only Low-Paid and Unskilled Jobs?, Abraham Pizam

Lifestyle Hotels: Consistency and Uniformity vs. Individuality and Personalization, Abraham Pizam

Luxurious Physical Environment and High-Quality of Service: Do they Always Go Hand in Hand?, Abraham Pizam

Salaries and Wages in the U.S. Lodging Industry; Are They as Low as the General Perception?, Abraham Pizam

Transgressions and Misconducts in Hospitality Research, Abraham Pizam

Customer Satisfaction and Its Measurement in Hospitality Enterprises: A Revisit and Update, Abraham Pizam, Valeriya Shapoval, and Tayloer Ellis


The Role of Business Agreements in Defining Textbook Affordability and Digital Materials: A Document Analysis, John Raible and Aimee deNoyelles

Pricing Strategies for Resort Fees: Consumer Preferences Favor Simplicity, Toni Repetti, Susan Roe, and Amy Gregory

The link between money supply and tourism demand cycles: A case study of two Caribbean destinations, Jorge Ridderstaat and Robertico Croes

Tourism development and happiness: A residents’ perspective, Manuel A. Rivera, Robertico R. Croes, and Seung Hyan Lee

Advances in Hospitality Research: "From Rodney Dangerfield to Aretha Franklin", Manuel A. Rivera and Abraham Pizam


The five E's in festival experience in the context of Gen Y: Evidence form a small island destination, Manuel Rivera, Kelly Semrad, and Robertico Croes

Silent Voices: Nonbehavioral Reactions to Service Failures, Heejung Ro and Anna S. Mattila


ILL Data Drives Technical Services Projects, Kristine Shrauger, Cara Mia Calabrese, and Peter Spyers-Duran

Why is Fast Casual Winning?, Ekaterina Sorokina and Kevin Stephen Murphy

A FUN-SCALE for Understanding the Hedonic Value of a Product: The Destination Context, Asli D.A. Tasci and Yong Jae Ko

Travel Needs Revisted, Asli D.A. Tasci and Yong Jae Ko


The Use of Consumer-Generated Feedback in the Hotel Industry: Current Practices and Their Effects on Quality, Edwin Torres, Howard Adler, Carl Behnke, Li Miao, and Xinran Lehto


Consumer Reviews and the Creation of Booking Transaction Value: Lessons from the Hotel Industry, Edwin N. Torres, Dipendra Singh, and April Robertson-Ring

Destination Service Quality, Affective Image and Revisit Intention: The Moderating Role of Past Experience, Cevat Tosun, Bekir Bora Dedeoglu, and Alan Fyall

Impact of Rural Tourism Development on Subjective Well-Being Rural Chinese Woman, Yixiao Xiang, Dong Isbister, and Fevzi Okumus

Does Size Matter? Corporate Social Responsibility and Firm Performance in the Restaurant Industry, Hyewon Youn, Nan Hua, and Seoki Lee


Bridging the gap between library services in academic libraries worldwide: A visiting librarian model, Ying Zhang, Sai Deng, and Jing Xu

Submissions from 2014

Assessing and Analyzing Internal Control Practices in the Lodging Industry, Katerina Annaraud, Dipendra Singh, and Heather Lively

Engaging the Multi-generational Workforce in Tourism and Hospitality, Paul Barron, Anna Leask, and Alan Fyall

Are Hospitality Industry IPO Stock Returns Predictable?, Richard Borghesi, Katerina Annaraud, and Dipendra Singh


The Next Phase, Matt Borg and Athena Hoeppner


It Doesn't Take a Rocket Scientist: Navigating the Universe of Theses and Dissertations at the University of Central Florida, Kerri Bottorff and Lee Dotson

The Application of Revenue Management in Beverage Operations, Milos Bujisic, J. Hutchinson, and F. Bilgihan

The Effect of Ambiance, Food, and Service Quality on Restaurant Customer Behavioural Intentions, Milos Bujisic, Joe Hutchinson, and H. G. Parsa

What Drives Employees’ Intentional to Implement Green Practices in Hotels? The Role of Knowledge, Awareness, Concern and Ecological Behaviour, Eric S.W. Chan, Alice H.Y. Hon, Wilco Chan, and Fevzi Okumus

Strategic Match of Athlete Endorsement in Global Markets: An Associative Learning Perspective, Yonghwan Chang, Yong Jae Ko, Asli D.A. Tasci, Akiko Arai, and Taehee Kim

Barriers affecting organizational adoption of higher order customer engagement in tourism service interactions, Prakash K. Chathoth, Gerardo R. Ungson, Levent Altinay, Eric S.W. Chan, Robert Harrington, and Fevzi Okumus

Conceptualization of Value Co-creation in the Tourism Context, Prakash K. Chathoth, Gerardo R. Ungson, Robert Harrington, Levent Altinay, Fevzi Okumus, and Eric S.W. Chan

Can Fundraising be Fun? An Event Management Study of Unique Experiences, Performance and Quality, Po-Ju Chen, Dipendra Singh, Ahmet Ozturk, and Abdullah Makki

Chinese Tourist Vacation Satisfaction and Subjective Well-being, Yi Chen, Xiaoxiao Fu, and Xinran Lehto

Tourism and Poverty Reduction in Latin America: Where Does the Region Stand?, Robertico R. Croes

Factors that Impact Unsystematic Risk in the U.S. Restaurant Industry, Michael Dalbor, Nan Hua, and William Andrew

FDA Ruling and Nutritionally Focused Menus: Alternative Strategies to Comply with the U.S. Federal Guidelines, Meschelle Davis, Milos Bujisic, H.G. Parsa, and Dipendra Singh


Data documentation & metadata, Sai Deng


Deciphering the myth: Where to publish, Sai Deng


Reaching beyond ourselves: Celebrating 40 years of CALA (1973 - 2013), Sai Deng


Metadata migration to Islandora: Is there an easy way?, Sai Deng and Lee Dotson


Creating a knowledge map for the Research Lifecycle, Sai Deng and Xiao Hu


Exploring the Dimensions of Self-Efficacy in Virtual World Learning: Environment, Task, and Content, Aimee deNoyelles


Strategies for Creating a Community of Inquiry through Online Asynchronous Discussions, Aimee deNoyelles


Digital Scholarship and Student Work, Lee Dotson


How does your Open Access Week programming grow?, Lee Dotson and Cynthia S. Dancel

Sustainable Drive Tourism: A Catalyst for Change, Jill Fjelstul and Alan Fyall

Foodservice Design: Assessing the Importance of Physical Features to Older Consumers, Richard F. Ghiselli, Ji-Eun Lee, and Barbara A. Almanza

Personality Predictors of Team Taskwork Understanding and Transactive Memory Systems in Service Management Teams, Priyanko Guchait, Katherine Hamilton, and Nan Hua

Critical Food Safety Violations in Florida: Relationship to Location and Chain vs. Non-Chain Restaurants, Kimberly J. Harris, Robin B. DiPietro, Kevin S. Murphy, and Gretchen Rivera


Geek Out: eResources Librarian Style, Athena Hoeppner


Out in the Open: Better Exposure for Open Access Conte, Athena Hoeppner


Relevant Musing On Discovery, Content, Relevancy, and Users, Athena Hoeppner


Shibble-Me-This: One Librarian's Foray Into Shibboleth For Better Access, Athena Hoeppner


Hacking the Faculty: Bringing Content Discovery into Online Course Development, Athena Hoeppner and Shae Silverman

Literary Tourism: Opportunities and Challenges for the Marketing and Branding of Destinations, Anne Hoppen, Lorraine Brown, and Alan Fyall

Benchmarking Firm Capabilities to Turn Undesirable Financial Performance Around in the U.S. Restaurant Industry, Nan Hua

The Other Side of Technology Adoption: Examining the Relationships Between e-Commerce Expenses and Hotel Performance, Nan Hua, Cristian Morosan, and Agnes DeFranco

A Better Investment in Luxury Restaurants: Environmental or Non-Environmental Cues?, Sunghyup Sean Hyun and Juhee Kang