Submissions from 2018


To Infinity and Beyond: Reducing Textbook Costs through Librarian/Faculty Collaborations, Sandy Avila and Christina Wray

Leapfrogging to Empowerment and Inclusivity: A South African Hospitality and Tourism Business Perspective, Robin M. Back, Linda L. Lowry, and Elizabeth A. Cartier

The 36th annual EuroCHRIE conference: "EuroCHRIE 2018 – Be Inspired" November 7-9 2018, Dublin, Ireland, Diego Bufquin

The Effects of Architectural Congruence Perceptions on Winery Visitors' Emotions and Behavioral Intentions: The Case of Marqués de Riscal, Diego Bufquin, Robin M. Back, Jeong-Yeol Park, and Marco Nutta

Social Evaluations of Restaurant Managers: The Effects on Frontline Employees' Job Attitudes and Turnover Intentions, Diego Bufquin, Robin B. DiPietro, Marissa Orlowski, and Charles G. Partlow

Differences in Social Evaluations and Their Effects on Employee Job Attitudes and Turnover Intentions in a Restaurant Setting, Diego Bufquin, Robin B. DiPietro, Charles G. Partlow, and Scott J. Smith

Barriers to Environmental Technology Adoption in Hotels, Eric S. W. Chan, Fevzi Okumus, and Wilco Chan

Hosting Friends and Family as a Sojourner in a Tourism Destination, Suh-hee Choi and Xiaoxiao Fu

Asymmetric Business Cycle Effects and Tourism Demand Cycles, Robertico Croes, Jorge Ridderstaat, and Manuel Rivera

Connecting Quality of Life, Tourism Specialization, and Economic Growth in Small Island Destinations: The Case of Malta, Robertico Croes, Jorge Ridderstaat, and Mathilda van Niekerk

Tourism and Poverty Alleviation: A Reply to Sharpley, Robertico Croes and Manuel Rivera

Effective Management Strategies: Millennial Leaders Managing a Multigenerational Workplace, Brendan W. Davis, Mathilda van Niekerk, and Fevzi Okumus


A Step Forward: Adding Linked Data Vocabularies to Digital Repositories, Sai Deng


Build an Organizational Digital Scholarship Repository using Omeka, Sai Deng


Expanding the Metadata Librarian Horizon: Reflections on the Metadata Practices in the Web and Digital Repositories, Sai Deng


Handout for the ALCTS TSMAL Interest Group Meeting, February 2018, Sai Deng


Handout for the ALCTS TSMAL Interest Group Meeting, June 2018, Sai Deng


If We Build It, They Will Come: Improving CALA’s Institutional Repository, Sai Deng


Linked data in the library & OpenRefine, Sai Deng


Prospects for Connecting Community and Engaging Students for An Academic Resource and Repository System, Sai Deng


Zhongguo Yan Jiu Wai Wen Jiu Ji Hui Kan: Zhongguo Ji Lu (Chinese Studies in the West: The Chinese Record), Volume 10, Sai Deng and Quoqing Li


Building a Tag Library for the CALA’s Social Media Channels, Sai Deng and Min Tong


Responding in Real Time to a Large University’s Needs - a Digital Commons webinar, Lee Dotson


Extending and Measuring Scholarly Reach and Impact, Lee Dotson, Sarah Norris, and Barry Mauer


Expertise in Professional Overwatch Play, Joey R. Fanfarelli


Let Our Powers Combine: IT & the Library Collaborate for Undergraduate Data Information Literacy / File Management Workshop, Lily Flick and Matthew DeSalvo

Vacation Co-Creation: The Case of Chinese Family Travelers, Xiaoxiao Fu and Xinran Lehto

Celebration of Heritage: Linkages Between Historical Re-enactment Festival Attributes and Attendees' Value Perception, Xiaoxiao Fu, Wenqian Zhang, Xinran Y. Lehto, and Li Miao

Examining Family Cohesion's Influence on Resort Vacation Satisfaction, Amy Gregory and Xiaoxiao Fu

Sense of Belonging to a Lesbian, Gay, Bisexual, and Transgender Event: The Examination of Affective Bond and Collective Self-esteem, Jeeyeon (Jeannie) Hahm, Heejung Ro, and Eric D. Olson

Importance of Destination Marketing on Image and Familiarity, Jeeyeon (Jeannie) Hahm and Kimberly Severt

Investigating the Interplay Among the Olympic Games Image, Destination Image, and Country Image for Four Past Hosts, Jeeyeon (Jeannie) Hahm, Asli Tasci, and Deborah Breiter Terry


Affordable Education Resources, Athena Hoeppner


Big Deals and Why I Like Them, Athena Hoeppner


Free to Students: The Role of Library Acquisitions in Textbook Affordability, Athena Hoeppner


New Directions in Discovery, Athena Hoeppner


Skipping the Hurdles, Athena Hoeppner


Textbook Affordability Options: Assessing eBook Purchase Models for Value and Impact, Athena Hoeppner and Sara Duff


The Prestigious and the Predatory: Helping Online Students Navigate Open Education Source in a World of "Fake News", Kathleen Hohenleitner PhD, James Campbell PhD, and John Raible MA

A New Age of Acquisitions in Hospitality & Tourism: The Bidding War to Acquire Starwood, Nan Hua, Cynthia Mejia, and Wei Wei

Residents' Attitude Towards Domestic Tourists Explained by Contact, Emotional Solidarity and Social Distance, Dongoh Joo, Asli Tasci, Kyle M. Woosnam, Naho U. Maruama, Chadley R. Hollas, and Kayode D. Aleshinloye

Customer Experience Management in Hospitality: A Literature Synthesis, New Understanding, and Research Agenda, Jay Kandampully, Tingting (Christina) Zhang, and Elina Jaakkola


Transitioning Counter-Stories: Black Student Accounts of Transitioning to College-Level Writing, Jamila M. Kareem

Diagnostic Assessments of Service Quality in a Continuing Care Retirement Community (CCRC): An Exploratory Study, Ji-Eun Lee and Denver Severt

Can Subjective Sleep Problems Detect Latent Sleep Disorders Among Commercial Drivers?, Michael K. Lemke, Yorghos Apostolopoulos, Adam Hege, Sharon Newman, and Sevil Sonmez

Bringing the Ivory Tower into Students' Homes: Promoting Accessibility in Online Courses, Marisa Macy, Robert Macy, and Melanie Shaw

The Impact of Brand Authenticity on Building Brand Love: An Investigation of Impression in Memory and Lifestyle-Congruence, Aikaterini Manthiou, Juhee Kang, Sunghyup (Sean) Hyun, and Xiaoxiao Fu

Exploring the Role of Next-Generation Virtual Technologies in Destination Marketing, Alessandra Marasco, Piera Buonincontri, Mathilda van Niekerk, Marissa Orlowski, and Fevzi Okumus

The Promise of the 2016 USA-China Tourism Year: Strategies to Boost Tourism Exchange, Cynthia Mejia, Nan Hua, Wei Wei, Xiaoxiao Fu, and Youcheng Wang

Implementation and Normalization Process of Asynchronous Video Interviewing Practices in the Hospitality Industry, Cynthia Mejia and Edwin Torres

The Impact of Personal and Professional Guanxi Relationships on Leader-Member Exchange in the Chinese Hotel Industry, Cynthia Mejia, Youcheng Wang, and Xinyuan (Roy) Zhao

Hospitality and Tourism Experts' Perspectives on Chinese Independent Tourists' U.S. Service Expectations Through a Mobilities Lens, Cynthia Mejia, Wei Wei, Xiaoxiao Fu, Nan Hua, and Youcheng Wang

Sustainability Practices of Family Firms: The Interplay between Family Ownership and Long-Term Orientation, Esra Memili, Hanqing (Chevy) Fang, Burcu Koc, Ozlem Yildirim-Oktem, and Sevil Sonmez

Exploring the Experiential and Sociodemographic Drivers of Satisfaction and Loyalty in the Theme Park Context, Ady Milman and Asli Tasci

Exploring Visitor Experience at a Mountain Attraction: The Nordkette Mountain in Tirol, Austria, Ady Milman and Anita Zehrer

A Review of High Performance Work Practices (HPWPs) Literature and Recommendations for Future Research in the Hospitality Industry, Kevin Stephen Murphy, Edwin Torres, William M. Ingram, and Joe Hutchinson


Copyright Considerations for Digital Storytelling, Sarah A. Norris


Copyright Considerations for HIS 6165: Tools for the Digital Historian, Sarah A. Norris


Get in the Game: Tips and Strategies for Navigating Open Access Publishing, Sarah A. Norris


High Quality Courses: Copyright Overview, Sarah A. Norris


Hijacked Journals: How Open Access Journals Fall Into The Predatory Publishing Trap, Sarah A. Norris, Buenaventura "Ven" Basco, and Sandy Avila


Hijacked Journals and Conferences: Predatory Practices in Academia, Sarah A. Norris and Andrew Todd


Customer Panel Session, Stephanie Race, Athena Hoeppner, and Mary Hricko


Developing a Distance Learning Closed Captioning Solution on your Campus, John Raible and Jordan Cameron

Online Focus Groups: A Valuable Alternative for Hospitality Research?, Brendan Richard, Stephen Sivo, Marissa Orlowski, Robert Ford, Jamie Murphy, and David Boote

Compelling Brand Storytelling for Luxury Hotels, Kyungin Ryu, Xinran Y. Lehto, Susan E. Gordon, and Xiaoxiao Fu

Data Mining in Tourism Data Analysis: Inbound Visitors to Japan, Valeriya Shapoval, Morgan C. Wang, Tadayuki Hara, and Hideo Shioya

Trends and Opportunities in Lodging Research, Scott Smith, Marketa Kubickova, Diego Bufquin, and Jeffrey Weinland

Consumer-Based Brand Equity of a Destination for Sport Tourists Versus Non-Sport Tourists, Asli Tasci, Jeeyeon (Jeannie) Hahm, and Deborah Breiter Terry

Online-to-Offline Interactions and Online Community Life Cycles: A Longitudinal Study of Shared Leisure Activities, Edwin Torres

Hiring Manager’s Evaluations of Asynchronous Video Interviews: The Role of Candidate Competencies, Aesthetics, and Resume Placement, Edwin Torres and Amy Gregory

Customer-led Experience Customization: A Socio-spatial Approach, Edwin Torres, Peter Lugosi, Marissa Orlowski, and Giulio Ronzoni


Delighted or Outraged? Uncovering Key Drivers of Exceedingly Positive and Negative Theme Park Guest Experience, Edwin Torres, Ady Milman, and Soona Park

The Evolution of the Customer Delight Construct: Prior Research, Current Measurement, and Directions for Future Research, Edwin N. Torres and Giulio Ronzoni

The Evolution of the Customer Delight Construct: Prior Research, Current Measurement, and Directions for Future Research, Edwin Torres and Giulio Ronzoni

Customer Emotions Minute by Minute: How Guests Experience Different Emotions Within the Same Service Environment, Edwin Torres, Wei Wei, Nan Hua, and Po-Ju Chen


Click, Clack, Moo Marxism: Recognizing Theoretical Frameworks, Lana Williams

Social Determinants of Place Attachment at a World Heritage Site, Kyle M. Woosnam, Kayode D. Aleshinloye, Manuel Alector Ribeiro, Dimitrios Stylidis, Jingxian Jiang, and Emrullah Erul

Applying Self-Perception Theory to Explain Residents' Attitudes about Tourism Development Through Travel Histories, Kyle M. Woosnam, Jason Draper, Jingxian (Kelly) Jiang, Kayode D. Aleshinloye, and Emrullah Erul


Throwing the Doors Wide Open: The Library’s Role in Fostering Accessibility, Christina Wray


Framing up Digital Literacy: Reviewing and Reframing Information Literacy Modules, Christina C. Wray and Rachel Mulvihill

Constructing a Model of Exhibition Attachment: Motivation, Attachment, and Loyalty, Xiaoli Yi, Xiaoxiao Fu, Wenmin Jin, and Fevzi Okumus

Authenticity and Loyalty at Heritage Sites: The Moderation Effect of Postmodern Authenticity, Xiaoli Yi, Xiaoxiao Fu, Larry Yu, and Liao Jiang

From an Event to Tourist Attraction: A Typological Study of New Year Celebrations, Hamira Zamani-Farahani, Mathilda van Niekerk, and Elaine F. Mathis

Submissions from 2017

Corporate Social Responsibility: The Effect of Green Practices in a Service Recovery, Heidi Albus and Heejung Ro

Institutional Economics and Firm Creation in the Hospitality and Tourism Industries: A Comparative Analysis of Developing and Developed Economies, Mehmet Altin, Esra Memili, and Sevil Sonmez

Strategic Event Planning for the Florida Music Festival (FMF), USA, Leigh Andrzejewski, Mathilda van Niekerk, and Fevzi Okumus

Perceptions of Hospitality Faculty and Students on Massive Open Online Courses (MOOCs), Katerina Annaraud and Dipendra Singh


Citation Metrics and You: Tools for Measuring Research Impact, Sandy Avila and Buenaventura (Ven) Basco


The Challenges to Learning in a Digital Age: Exploring Issues of Access and Equity, Sandy Avila and Sarah A. Norris


The Wife's Lament, Christian Beck


Poking the bear: Promoting textbook affordability in the face of a restrictive institutional environment, Penny Beile, Aimee deNoyelles, Rich Gause, Sarah A. Norris, and John Raible


Made From Scratch: Baking QA and UX into the SFX to EBSCO Migration, Tina Buck and Athena R. Hoeppner

The Influence of Restaurant Co-workers' Perceived Warmth and Competence on Employees' Turnover Intentions: The Mediating Role of Job Attitudes, Diego Bufquin, Robin B. DiPietro, Marissa Orlowski, and Charles G. Partlow

Effects of Social Perceptions and Organizational Commitment on Restaurant Performance, Diego Bufquin, Robin B. DiPietro, Jeon-Yoel Park, and Charles G. Partlow

Managing the Experience Co-Creation Process in Tourism Destinations: Empirical Findings from Naples, Piera Buonincontri, Alfonso Morvillo, Fevzi Okumus, and Mathilda van Niekerk

Wine Tourist Valuation of Information Sources: The Role of Prior Travel, Erick T. Byrd, Bonnie Canziani, James S. Boles, and Nicholas Carlton Williamson

An Empirical Study of Environmental Practices and Employee Ecological Behavior in the Hotel Industry, Eric S.W. Chan, Alice H.Y. Hon, Fevzi Okumus, and Wilco Chan

Pennywise, Pound Foolish: Balancing Guest Service and Financial Control on Hotel Overcharged Credit Card Dispute, Po-Ju Chen

The Effects of Business Cycles on Tourism Demand Flows in Small Island Destinations, Robertico Croes and Jorge Ridderstaat